So I contacted NetGear within the first 30 days of using the router with an issue where the ethernet ports stop connecting randomly. They instructed me to manually reapply the updated the firmware (2.2.1.10) and to ping the network. After we did this it worked fine for about 2 weeks. Now the ethernet ports stop working daily and when I reset the router they work for a while but it is quite a hassle. Wifi in the house works perfectly fine and we have noticed no issues, seems to be a problem with just the wired connection. I put in another support ticket almost a week ago with no response.
I uploaded the firmware and everything seems fine so far. It said that it was an older firmware, should I not update my firmware any further at this time? Is it just a software issue and not a phyiscal issue for the router?
I'd leave it on the firmware I gave you for now if the issue was happening that frequently. The fix I believe will be coming in the next firmware release. Software as far as I'm aware.
Did you do a factory reset after installing the firmware? If not I'd recommend doing that so there are no legacy issues from the previous firmware and see if it continues to occur or not.
Yikes. I have the same problem. Ethernet ports stop working at random times. Router requires a daily reboot. I have four days left to return it to Best Buy before I'm stuck with a $300 brick.
Just bought and installed the router yesterday. Installed the latest firmware. The ethernet ports have died twice so far and I need them work all the time. If I can get whatever firmware corrects this issue and instructions on how to insure it doesn't update over it automatically, I appreciate it or I'll have to return the router. Thank you.
I have a similar issue that when I have my xbox in instant on I lose my wired connection to my XR500. The only way to get the connection back is to reboot the router.
It is still happening with the new firmware Fraser. I even did a factory reset after applying the new firmware. It is like clockwork. After about 24 hours all wired devices are no longer online and requests for a new ip never get a response. I like the router, but this is kind of ridiculous. Do you need some logs or something to review? I doubt it's a bad device since others have the same problem. I have a PC, Xbox One X, and WD EX4100 wired and all of them go offline and the only fix is to reboot the router. Please please help.
Can you disconnect all but the PC and see if the PC still goes off line?
Any network switches in between the router and devices?
Possible that the router needs to be RMAd...
@C1R3 wrote: It is still happening with the new firmware Fraser. I even did a factory reset after applying the new firmware. It is like clockwork. After about 24 hours all wired devices are no longer online and requests for a new ip never get a response. I like the router, but this is kind of ridiculous. Do you need some logs or something to review? I doubt it's a bad device since others have the same problem. I have a PC, Xbox One X, and WD EX4100 wired and all of them go offline and the only fix is to reboot the router. Please please help.
Great suggestion Fraser. I will try setting a static up and see if that helps. I did unplug xbox and NAS and leave only PC, but still no IP from DHCP. I will report back with that static IP test.
If PC still does off line by itself, regardless of using a static or not, I'd get the router looked at. Ask for an RMA...
@C1R3 wrote: Great suggestion Fraser. I will try setting a static up and see if that helps. I did unplug xbox and NAS and leave only PC, but still no IP from DHCP. I will report back with that static IP test.
