XR500 - Unable to configure product due to router keeps disconnecting from browser

[MJMasters1234]

I have just purchase this product and am unable to stay logged into router via web browser to configure

[FURRYe38]

What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?

Be sure you are wired to the back the router with a PC.

Try a different browser, FireFox or Opera. 

[MJMasters1234]

The latest firmware, unable to confirm firmaware details as uanble to log on.

Virgin media superhub in Modem Mode

tried wire connection no difference

[Netduma-Fraser]

What happens when you try to login? Are you using the details set in the setup wizard?

[Xr500]

The XR500, when I first sold it, I bought it, and until now its network disconnection problem has not been completely fixed. 

[Netduma_Alex]

Are you on the latest firmware?

[Xr500]

yes

[Netduma_Alex]

Have you tried logging in with mutliple browsers? Or your current browser but in incognito mode?

[Xr500]

◆ Google Chrome 75.0.3770.100
◆ Internet Explorer 11
◆ Opera 58.0.3135.53

I've considered browser impact before.

I've tried three browsers

[Netduma_Alex]

Could you try temporarily disconnecting the XR500 from the modem, so that it's just your XR500 and your laptop/phone connected to each other, and then try accessing the interface at that point?

[FURRYe38]

Have you tried a different PC to see if this problem follows? 

Please downgrade to v32 and see if this changes anything. Seems like this maybe a PC issue rather then router issue as others have not posted about this. Possible the router could be faulty. 

[Xr500]

My family has two PCs, two iPhone 8 and five ZigBee devices. 

They are all affected by router disconnection

It happens almost every 20 days.

[Xr500]

When the router is disconnected, two iPhones 8 can connect to wifi, but they can't use the Internet.

Other PCs and laptops will be affected. I don't think it has much to do with PCs.

[Netduma_Alex]

Have you tried the hotfix firmware? 

https://forum.netduma.com/topic/28523-new-xr500-hotfix-firmware-for-drop-outs/