Re: XR500 - Unable to configure product due to router keeps disconnecting from browser

MJMasters1234 · ‎2019-06-30

I have just purchase this product and am unable to stay logged into router via web browser to configure

FURRYe38 · ‎2019-06-30

What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?

Be sure you are wired to the back the router with a PC.

Try a different browser, FireFox or Opera.

MJMasters1234 · ‎2019-06-30

The latest firmware, unable to confirm firmaware details as uanble to log on.

Virgin media superhub in Modem Mode

tried wire connection no difference

Netduma-Fraser · ‎2019-06-30

What happens when you try to login? Are you using the details set in the setup wizard?

Xr500 · ‎2019-07-03

The XR500, when I first sold it, I bought it, and until now its network disconnection problem has not been completely fixed.

Netduma_Alex · ‎2019-07-03

Are you on the latest firmware?

Xr500 · ‎2019-07-03

yes

Netduma_Alex · ‎2019-07-04

Have you tried logging in with mutliple browsers? Or your current browser but in incognito mode?

Xr500 · ‎2019-07-04

◆ Google Chrome 75.0.3770.100
◆ Internet Explorer 11
◆ Opera 58.0.3135.53

I've considered browser impact before.

I've tried three browsers

Netduma_Alex · ‎2019-07-04

Could you try temporarily disconnecting the XR500 from the modem, so that it's just your XR500 and your laptop/phone connected to each other, and then try accessing the interface at that point?

FURRYe38 · ‎2019-07-04

Have you tried a different PC to see if this problem follows?

Please downgrade to v32 and see if this changes anything. Seems like this maybe a PC issue rather then router issue as others have not posted about this. Possible the router could be faulty.

Xr500 · ‎2019-07-05

My family has two PCs, two iPhone 8 and five ZigBee devices.

They are all affected by router disconnection

It happens almost every 20 days.

Xr500 · ‎2019-07-05

When the router is disconnected, two iPhones 8 can connect to wifi, but they can't use the Internet.

Other PCs and laptops will be affected. I don't think it has much to do with PCs.

Netduma_Alex · ‎2019-07-05

Have you tried the hotfix firmware?

https://forum.netduma.com/topic/28523-new-xr500-hotfix-firmware-for-drop-outs/