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Have the latest firmware and I am experiencing the same internet dropouts after having the unit for a week. Would greatly appreciate that firmware Fraser-thanks in advance!
The fireware did not help. My connect keeps disconnecting twice a day. Once around 11pm and between 5-7pm, all the lights on the netgear and modem shows no issues. It will reconnect after 5 mins.
I am also having the same droput problem. Bought the XR450 version from Costco. I sent you a pm but am also posting here just to be thorough. Can you send me the software update also. Thanks!
Unfortunately, the firmware did not work for me. Disabling instant on mode on the Xbox(s) didn't help either. I get huge ping spikes (generally about 10 seconds before getting disconnected). Multiple disconnects every day, and 6 out of 7 days I wake up and the internet is down until the router is rebooted. I'm so frustrated with this, I've thought of selling the router at a loss just to get something else. It works amazing, when it does in fact work.
Yes, I love the router when it works but it may have to go back to Costco. Really a shame. I read about similar problems with the X6. I wish these companies would do more testing before putting products on the market that are not ready for prime time. It seems to make more sense buying a router that is at least 2 years old because it takes them at least that long to work the bugs out. That being said, I had to go back to an earlier version of the firmware for my OLD AC1900 Nighthawk, when the most recent update last year slowed my gigabit speeds down to a crawl.
Just want to be able to buy a router that works and I can forget about it.
I do personally believe however, that the issue lies more with the automatic console and game/application updates than it does with the instant on mode (though, automatic updates only really work in conjuction with instant on). From my observations, I've noticed that when I put my Xbox into sleep mode, the "Eth1" led on the router turns orange. However, when the console detects and begins to update games in sleep mode, the "Eth1" led on the router turns white. After the update is complete, the "Eth1" led stays white, even while the console isn't doing anything (in fact, when I turn on my xbox after it has done an automatic update while the led is still white, it says I am disconnected from Xbox Live, and unplugging the ethernet cable and plugging it back in restores the Xbox's connection). So, I think, and I may be wrong, that the problems lies in the low power mode the console uses to auto update. When it initially goes to sleep, the led turns orange, but once it turns on in low power mode to do an update, it doesn't recognize that the console has gone back to sleep after it finished the update. I believe that every morning I have come in and the internet was down, the console applied an update over night. Though, this still doesn't explain why the disconnects happen randomly, even when the xbox(s) are running and have been for some time.
No, I haven't tried unplugging it over night, but I may do so if the issue persists. I turned off the auto update features on the Xbox ( I left instant on mode on) yesterday evening, and, low and behold, the internet was still running when I woke up. Granted, that may be coincidence, so I will have to see if the internet continues to stay up overnight for a couple of days and if the mid-day disconnects stop as well.
XR500 Firmware definitely does not work for the XR450 I bought at Costco. Internet down on hardwire devices (wireless still works), for the second day. Hopefully will get an appropriate firmware update within next week or so. Otherwise the router goes back, unfortunately.
