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Re: XR500 drops internet
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Re: XR500 drops internet
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Re: XR500 drops internet
I have the XR500 from not long ago, i just installed the new firmware, but i am really frustrated that such a high price router have issues with LAN! i really hope this hotfix will solve the problem, because telling us to turn off instant on is not a solution as this issue also happens with AppleTv on my part.
Every 2-3 days i have to reboot the router because all lan connected devices stops working...Please make sure this is solved...
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Re: XR500 drops internet
I think a RMA is warranted since the router has been out for a year and no permanent fix for this issue people are having has been available.
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Re: XR500 drops internet
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Re: XR500 drops internet
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Re: XR500 drops internet
So I called NetGear to initiate the RMA process of the XR500. After some "gentle persuasion" they agreed to send me a new router. It should arrive Monday. I will let you know if it fixes my problem. I think it will because my old Asus has been up for nearly two days without a problem. What I found interesting in my RMA ticket is that the replacement router is listed as XR500 100NAS (old one is listed as just XR500). I am wondering if its a slightly newer version of the XR500?
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Re: XR500 drops internet
@Xenos8 wrote:What I found interesting in my RMA ticket is that the replacement router is listed as XR500 100NAS (old one is listed as just XR500). I am wondering if its a slightly newer version of the XR500?
No. XR500-100NAS designates version 1 (-100) and NAS packaged / designated for North America (power supply, documentation, wireless region).
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Re: XR500 drops internet
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Re: XR500 drops internet
So I received the replacement XR500 on Saturday and set it up last night. This time I went through the set up cable connected to router instead of wireless. I let the router update the firmware to V2.3.2.4Na. I also ordered all new Cat6 Ethernet cables and replaced everything connected to router. Only time will tell if this one is stable. I hope so. BTW, my old Asus router was running for 5 days without issue while I waited for the XR500 replacement. So I am pretty sure nothing is wrong with my modem (also replaced a few weeks back) or ISP. Fingers crossed!
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Re: XR500 drops internet
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Re: XR500 drops internet
Did it work? changing to other cable makes the difference? sounds weird to me, for me on another (much cheaper) router everything works fine and with XR500 any configuration i tried doesn't work and unforuntaly for me i don't have an easy option to get a replacement in my country the service is bad from netgear (which i only found out after buying and having this issue...)
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Re: XR500 drops internet
You are correct that ethernet cables connected to ports 1-4 should have nothing to do with the router losing its connection to the Internet. The device connected to a bad cable on port 1-4 would have an issue only. The only cable that should count is the one connected to the WAN port and ISP modem, however, I decided to replace them all just in case. Keep in mind my old Asus router had no issue what so ever with the old cables. So far the replacement XR500 NetGear sent me has been running fine for 48 hours. The old XR500 would lose its connection after about a week. So I still need to give the new replacement some time before I claim success. Side note: after I applied the patch for the current firmware (given to me by the awesome folks that are part of this community forum!) the old XR500 was fine for a month and then it crapped out........
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Re: XR500 drops internet
Are you using the router with or with out a external LAN switch? Just curious.
@Xenos8 wrote:You are correct that ethernet cables connected to ports 1-4 should have nothing to do with the router losing its connection to the Internet. The device connected to a bad cable on port 1-4 would have an issue only. The only cable that should count is the one connected to the WAN port and ISP modem, however, I decided to replace them all just in case. Keep in mind my old Asus router had no issue what so ever with the old cables. So far the replacement XR500 NetGear sent me has been running fine for 48 hours. The old XR500 would lose its connection after about a week. So I still need to give the new replacement some time before I claim success. Side note: after I applied the patch for the current firmware (given to me by the awesome folks that are part of this community forum!) the old XR500 was fine for a month and then it crapped out........
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Re: XR500 drops internet
No LAN switch. XR500 connected to ISP Modem via Cat6 ethernet cable. Thats it.
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Re: XR500 drops internet
Anyone tried checking for new FW on there XR500?
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Re: XR500 drops internet
I have not and plan to wait a while. My replacement XR500 has been stable for a week. Leaving well enough alone for a while.
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Re: XR500 drops internet
1 year later after the start post and this is still an issue. I RMA'ed the last one i had and 2 days after getting the new one its still the same issue. now currently running FW 2.3.2.56 and still no problem is solved. as stated last year "There are plenty of new features on the way" how are those new features coming? How about fixing old features like XR500 dropping internet for no reason. I find it uterly rediculous i can throw on my 20 year old linksys router and have 0 issues and it isnt even worth $5 today, but a $280 router cannot maintain an internet connection 24/7
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Re: XR500 drops internet
What is the Mfr and model# of the ISP modem the NG router is connected too?
Any Wifi Neighbors near by? If so, how many?
If you have gone thru two different routers and problem still exists for you, there maybe an other area in your configuration that could be causing this. Not releated to FW.
Have you downgraded to v32 by chance and done a factory reset and setup from scratch.
Please let us know about your ISP modem configuration...
@Rand-al-thor wrote:1 year later after the start post and this is still an issue. I RMA'ed the last one i had and 2 days after getting the new one its still the same issue. now currently running FW 2.3.2.56 and still no problem is solved. as stated last year "There are plenty of new features on the way" how are those new features coming? How about fixing old features like XR500 dropping internet for no reason. I find it uterly rediculous i can throw on my 20 year old linksys router and have 0 issues and it isnt even worth $5 today, but a $280 router cannot maintain an internet connection 24/7
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Re: XR500 drops internet
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Re: XR500 drops internet
Recently I have been having the same issue with the decice dropping internet connectivity. I have to repower the router. I travel a lot and can't reset while I'm away so I lose my thermostat and home security cameras. This device is only a year old. What is the fix?
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Re: XR500 drops internet
What is the Mfr and model# of the ISP modem the NG router is connected too?
Any Wifi Neighbors near by? If so, how many?
If you have gone thru two different routers and problem still exists for you, there maybe an other area in your configuration that could be causing this. Not releated to FW.
Have you downgraded to v32 by chance and done a factory reset and setup from scratch.
Please let us know about your ISP modem
@NMS356 wrote:Recently I have been having the same issue with the decice dropping internet connectivity. I have to repower the router. I travel a lot and can't reset while I'm away so I lose my thermostat and home security cameras. This device is only a year old. What is the fix?
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Re: XR500 drops internet
Thank you for your response. I have a Motorola Arris (Surfboard) SB6141 that had been working without issue with the router until May of this year. Then one day we had a power outage. All came came back within a few minutes but I had to re-power the router. Now I have to re-power every few days, even when there is no cable outage. It just drops the connection.
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