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full fibre 900 BT
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Recently had FTTP installed with BT for the 900 dowload package.
Factory reset the router before using as it had the old connection on and setting back up was easy enough and the wizard got me through i just needed the PPOE details adding.
after setting up i am only getting around 500mbps download, do i need to make changes in settings to allow full speeds or should this be prevelent from the start?
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Thanks for the response ok i will give that ago when i am home cheers.
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Re: full fibre 900 BT
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Thanks for the response ok i will give that ago when i am home cheers.
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Re: full fibre 900 BT
Hi there, it has been a few weeks and i still cannot get the full speeds on the xr500, highest i can see is 550mbps yet im on a 910mbps donload package.
Tried to let it sync for 3 weeks, disabled QOS and anti bufferbloat but no change, set mac address of router also but no success.
Any ideas?
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Re: full fibre 900 BT
had a look through the forum and this guy appeared to be having the same issue, i am getting capped at the same 550 speeds as he was until he got a new router.
https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/Xr500/m-p/1718140
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Re: full fibre 900 BT
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Re: full fibre 900 BT
Do I need to do anything in the ipv6 settings? It’s currently disabled, read somewhere about enabling this, in settings I see auto detect and other options possibly the ppoe and using same login details for ipv4 would be the way to go?
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Re: full fibre 900 BT
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Re: full fibre 900 BT
I cant put the smart hub in between as there is no option in the settings to put in bridge mode, ok i will leave the ipv6 alone it is set to disabled.
Speeds are coming back after a setup wizard are around 555 it wont go over that with a service giving me 910 mbps.
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Re: full fibre 900 BT
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Re: full fibre 900 BT
says i cannot contact support as my warranty expired 6 months ago.
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Re: full fibre 900 BT
it is 6 months out of warranty actually, the guy on the phone in support commented that it does appear to be an issue with the router so has escalated to somebody else who was going to get in touch, not had a call thus far however.
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Re: full fibre 900 BT
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Re: full fibre 900 BT
The original was 42971104
Thanks.
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Re: full fibre 900 BT
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Re: full fibre 900 BT
Appreciate that thanks, still awaiting a follow up call since last friday.
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Re: full fibre 900 BT
Hi guys
Its been over 10 days since i had the two hour phone conversation with the support team, the guy said i would get a follow up call later that day as he confirmed that there was an issue and they needed to resolve but i have had nothing.
This router does not work with my new1gig speeds and to be honest it has never performed well which i simply put down to my own low bandwith at the time although now i am inlclined to think otherwise.
The xr500 is no longer being used and i have to admit i regret purchasing this now.
Please can you escalate and get whoever was supposed to contact me to do so as this is dragging on now, if this cannot be resolved i need to know and i'll have to consider an alternative model.
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Re: full fibre 900 BT
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Re: full fibre 900 BT
This is my last attempt now, i appreciate you have escalated this as you say but it has done nothing to help...after spending 2 hours on the phone troubleshooting to be told there is a fault and somebody would call me within 24 hours over 2 weeks ago is a farce!
you guys on the forum do a great job but something is not quite right in the other department and i am left with a router that is useless to me.
currently reluctantly having to shop for a new router that can handle 1gig after being let down by netgear.
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Re: full fibre 900 BT
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Re: full fibre 900 BT
Also they’ve closed the case when I login and check which is very odd to say the least.
Ok I’m happy to try the 3.0 beta and see if that irons out any issues I’m having.
I signed up last week for the beta but if you want to send the beta to my email that would be ideal.
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Re: full fibre 900 BT
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