AC1900 DST Router Model R7300. Trouble accessing Internet as Genie just spins.
Performed a factory reset. Can access WiFi using the SSID/password on back of unit but then get stuck in Web Genie with message "Updating DST Adapter Information ...." and a spinning wheel -- the adapter/extender that came with the router is in a moving box 400 miles away. While Web Genie is spinning I can ping internet sites from a command window but I cannot access sites from a browser or use email. Is there a way to force Genie to give up on trying to access the adapter? Is there an alternative to Genie altogether?
Re: AC1900 DST Router Model R7300. Trouble accessing Internet as Genie just spins.
I was attempting to do this over WiFi, as my Dell Inspiron doesn't have an RJ45 and my port adapters/cables are in the same moving box far away. I'll go buy extras and try it that way.
Re: AC1900 DST Router Model R7300. Trouble accessing Internet as Genie just spins.
Unfortunately, the wired method leads me to the same place (see attached picture) both before and after power cycling the network (Nokia fiber optic modem -- Nighthawk -- laptop).
Here is a little context. My son had set-up our network with a different Nighthawk AC2300 as "primary" and this AC1900 as "secondary" to provide better performance in a distant part of the house (I don't know the actually technical terms; the quoted terms reflect my conceptual understanding). Everything seemed to work fine for four years, as my two teenagers routinely used the network throughout the house for all the stuff teenagers do. We are now in a multi-month process of moving, so the AC2300 has gone to the new house 400 miles away, while the AC1900 is still here. Without any changes to settings, the AC1900 was still working fine for "low-level" tasks like providing wireless access to an Echo Dot and a Ting electrical power sensor but had stopped working for "high-level" tasks like connecting to my laptop and phone. The intent of restoring the factory settings was to allow me to make it usable for those "high-level" tasks.
My son had set-up our network with a different Nighthawk AC2300 as "primary" and this AC1900 as "secondary" to provide better performance in a distant part of the house
Aha. There lies the challenge.
Just like AC1900 isn't a model number (that seems to be the R7300 DST in your case), nor is AC2300. If your AC2300 is a different R###, maybe R7000P, then you have two routers banging up against each other. Bad idea.
Two routers on your network can cause headaches. For example, you can end up with local problems with address on your network. Among other things, the other router can misdirect addresses that the Netgear router usually handles, such as routerlogin.net or the usual default IP address for a router, 192.168.1.1.
In your case, if the two routers are wired together, the easiest solution is to use just one router and the primary and to set up the second router as a wifi access point (AP) with a wired connection to the main router.
Your situation is complicated by the way that the R7300 DST works. You don't have the adapter in operation and don't seem to need it. The R7300 seems to be looking for something that isn't there.
It could be that the R7300 DST was on AP mode but when you reset it, you put it into router mode. That's where the trouble begins.
