BT Vision (UK IPTV / Internet) - Multicast + Unicast on same wired port??

[Gizzard]

Hi,

I recently bought a Nighthawk R8000 to replace my BT Home Hub 4. All went well until I checked the BT Vision service I have. This box uses standard internet and multicast for TV services.

The problem I have is I can only have one or the other working at any time. So if I configure IPTV in bridge mode to wired port 4 I get the multicast TV channels but lose the standard Internet features.

If I then disable IPTV bridge mode I get normal internet services but lose the multicast channels.

Is there a mode / setting etc that supports both multicast IPTV and unicast traffic to the same wired port?

It feels like this should be possible I'm just not sure of what method to achieve it.

Cheers,

Wayne.

[ElaineM · Accepted solution]

Hello All,

Here's a trial firmware that you may try to get it working.

[ElaineM]

Hi @Gizzard

Welcome to the community!

As of this time, that feature is not supported yet. It will be added in the future fw release. Please keep posted. 

Regards,

[Gizzard]

Hi Elaine... knowing my top of the range netgear can do what my old BT Home hub can do is very disappointing. Do you have an ETA for this feature?
Thanks Wayne.

[Snowmatt]

I agree with this. My router is an R7000, but having the same issue. These routers are high end and an such should have high end support. BT vision has been available for some time, so there should have been plenty of time the nighthawk routers to be updated to work as replacement for the stock routers.

[Gizzard]

Correcting typo: "Hi Elaine... knowing my top of the range netgear can't do what my old BT Home hub can do is very disappointing. Do you have an ETA for this feature?
Thanks Wayne."

[ElaineM]

Hi Wayne,

Unfortunately, we do not have an ETA for this. However, I highly recommend you post this as an Idea in this board to get more attention.

Regards,

[NGEddie]

Just wanted to add that my Netgear Nighthawk x4s (d7800) router/modem received a firmware upgrade lastnight (1.0.0.46) - in the firmware notes it mentioned that it was a fix for UK iptv issues specifically BT/plus net.

After installing the firmware I can confirm that I now receive BT sport channels directly and without any issues (though I have only just done the firmware so we will see in the long term). I didn't need to change any settings, it just worked after the router reboot.

Whether this is true for all nighthawk router/modems I don't know, but definitely for the D7800.

Regards,

[Snowmatt]

Yes, the r7000 has also received an update and one of the features is bt tv support and all is working well now. 

[wallagegd]

It has now been several months since the future fw was promised. And the feature has been deployed to other routers...

When is this going to be rolled out to the R8000?

[TheDirts]

And still we wait.

Please Netgear.. give the R8000 some love. Or at least the update it should have had on day one.

[Gizzard]

Hi Elaine,

Any update on this??? It appears that a fix for BT IPTV has been rolled out on other nighthawk routers but not the R8000.... I'm seriously doubting if it was wise buying the then "flagship" router if its being unsupported.

Thanks,

Wayne.

[ElaineM]

@Gizzard Let me check with our engineering team.

[neilpatdrink]

Also looking for an update on this thank you.

[Gizzard]

Thanks @ElaineM

Regards,

Wayne

[nightspider]

Hi Elaine

I also would like an update on this

Much appreciated

Kind Regards

Amre

[ElaineM]

Our engineers are checking to see if a trial firmware can be available or wait til the next official firmware release.

Will update you all if there's a trial FW to try.

[wallagegd]

Do we take silence as meaning there is no trial available?

[nightspider]

Hi,

Do you have an update on this?

Many thanks in advance

Amre

[TheEther]

Have you guys tried enabling IGMP Proxy in WAN Setup on the router?

[Gizzard]

Yes.... it needs a firmware update that's Neen applied to other nighthawk routers but not the R8000

[Gizzard]

@ElaineM any news????

[ElaineM · Accepted solution]

Hello All,

Here's a trial firmware that you may try to get it working.

[kev192]

Does it work, if so an idiots guide to setting it up would be good.

[ElaineM]

@kev192 There's just a checkbox that needs to be checked under Disable IGMP Proxying. It can be found under Advanced > WAN Setup

[nightspider]

Ok this is working for me

I didn't check the disable IGMP proxy I checked the box just below it and the Internet channels started working

Just to confirm I have a Netgear R8000 instead of the Hut Home hub connected via power line adapters to the BT youview box via a TP link switch

Any questions please feel free to ask