Blocking a specific device on a Nighthawk X6

[Acann]

I am trying to block a specific device from connecting to my Nighthawk router. I can access the router by using 192.168.1.1 to log in. I can see the device I am trying to block. I went to advanced then security then clicked on access control, it does not display any of the devices connected to my router. This is what happens.

I have checked the firmware on my router and it is up to date.  I tried accessing my router using chrome and MS Edge. Same result for both.

Any assistance is greatly appreciated. 

[FURRYe38]

Do you have Circle or Smart Parental controls enabled in the Nighthawk app? 

FW is behind. 

https://community.netgear.com/t5/Nighthawk-Wi-Fi-5-AC-Routers/New-R8000-Firmware-Version-1-0-4-88-Re...

[Acann]

I updated the firmware to V1.0.4.88_10.1.88.  

I do not have acircle or smart parent.

I tried to access the specific devices after updating the firmware. I get the same emoji that says: 192.168.1.1 didn't send any data".

[FURRYe38]

Try a factory reset and setup from scratch after FW was updated? 

[Acann]

I got the same message after I updated the firmware.

I did not do a factory reset.

[FURRYe38]

Lets give that a go then. Possible the web ui at this feature could be some bad state and needs cleared out. 

[plemans]

Do you know what device it is? 

[Acann]

The specific device doesn't matter because I can't get the access page on the router.

My thiughts...10 year old router.....might be time to invest in a new one.

[FURRYe38]

Maybe time.