Can't log in my router with laptop

[TitaCorrales]

Hi, I am having a problem trying to log in into my router via my laptop with windows 10. I can log in with my iPad or iPhone using the IP address but when I want to log in with my laptop thru my wifi I can't. Do you know if I need to change something on windows10?

[TitaCorrales · Accepted solution]

I think I found the problem.  I unistalled Kaspersky and I was able to log in.  I am reinstalling it right now, let see if that fix the problem.

[JamesGL]

Hi TitaCorrales,

Are you getting any error message when trying to access the UI?

[michaelkenward]

---

@TitaCorrales wrote:

Hi, I am having a problem trying to log in into my router via my laptop with windows 10.

---

What happens when you try?

Can the laptop see the wifi?

This discussion may spark off a few thought:

Netgear D6400 DSL Wireless Modem Connection issues - NETGEAR Communities

Someone else with naughty laptops.

[TitaCorrales]

Yes. I receive a message that is the proxy or firewall. But I checked and everythings looks normal. I can connect to the wifi and surf the internet. The problem is when I want ti log in the router sertings. I can log in with my iPhone but not with my laptop.

[michaelkenward]

---

@TitaCorrales wrote:
Yes. I receive a message that is the proxy or firewall.

---

A message in Windows?

That can be very picky when is comes to network settings.

[TitaCorrales]

So, what do you think it is.  It happens with the explorer and with chrome

[michaelkenward]

---

@TitaCorrales wrote:

It happens with the explorer and with chrome

---

I am confused. I thought you were asking about logging into your wifi on a Windows 10 laptop.

The browser does not come into this. That's not how you connect to the wifi in Windows 10.

Where is this error message about the proxy or firewall?

Have you ever got this laptop to join a wifi network?

[TitaCorrales]

Yes, it's in the network and I can surf and connect with the other computers.  The problem is when I try to log in to the router settings.  I was able to do it before but now I can't.  I do not know if somebody mess with the settings on my laptop.

[michaelkenward]

---

@TitaCorrales wrote:

The problem is when I try to log in to the router settings.

So, you can connect to the wifi and you can connect to the Internet.

You cannot connect to the router's control interface?

That's a common complaint. For example:

If you cannot login to your router | Answer | NETGEAR Support

and this:

Solved: Re: DGN2200v4 Can't login after install - NETGEAR Communities

[LeeH]

Are you running Kaspersky AV software?

[michaelkenward]

>>>>> Unable to access router management page with Kaspersky installed <<<<<

[VE6CGX]

Then try with wired connection. If it works. Try ping the router via wireless. Not working on wireless? The do ipconfig /all to see what's going on.  Any AV program on your laptop running?

[TitaCorrales]

I tried wired connection and is the same

this is the message that appears:

This site can’t be reached

The connection was reset.

Try:

• Checking the connection
• Checking the proxy and the firewall
• Running Windows Network Diagnostics

ERR_CONNECTION_RESET

I already check connection and is working, I can ping the router.  The proxy is unchecked, I include google on the firewall, run windows network diagnostics and it said that there is no issues.

I am using kaspersky AV

[TitaCorrales · Accepted solution]

I think I found the problem.  I unistalled Kaspersky and I was able to log in.  I am reinstalling it right now, let see if that fix the problem.

[michaelkenward]

After all this time you would have thought that Netgear and Kaspersky would have talked to one an other and worked out what is going on here.

Sadly, this keeps coming up with no sign of a fix on either side.

[TitaCorrales]

Well it was working fine. And suddendly I couldn't log in. I tought was something else.

[JamesGL]

Hi TitaCorrales,

If you have Kaspersky Antivirus, you may try the KB below.

https://kb.netgear.com/30012/Unable-to-access-router-management-page-with-Kaspersky-installed

[cmor]

R7000 AC1900 smart wifi router  i can  not log  in to admin passworld 

[cmor]

For more information about how to access routerlogin.net, visit Router login page cannot be displayed

i visit  can not log to my R7000 AC190

Router login page cannot be displayed   

[JamesGL]

Hi cmor,

Can you access it via the IP address(ex. 192.168.1.1)?

Use a different web browser to access it.

[JamesGL]

Hi cmor,

We’d greatly appreciate hearing your feedback letting us know if you need further assistance.