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R6350 choppy/laggy

Linconanna
Aspirant

R6350 choppy/laggy

when I screen mirror a video or live streaming from any of my apple devices, to my Apple TV, it's choppy and laggy.  The people at Target told me to disable my firewall.  But that sounds risky.  I have tried to Live Chat with Netgear, as well as call them, and I've been disconnected both times.  I need help!

Message 1 of 10
plemans
Guru

Re: R6350 choppy/laggy

there's so many factors that influence screen mirroring. 

1. the connection from device to router

2. the connection from router to tv

3. the interference in your area

4. whether you're on 2.4ghz or 5ghz. 2.4ghz is much slower and sensitive to interference. 

5. the performance of the actual device transmitting. Some of the older devices struggle with mirroring

 

What modem do you have? 

What tv, platform, and device are you using? 

Is your streaming devices on 2.4ghz or 5ghz?

What type of content are you streaming? (HD takes more bandwidth)

Message 2 of 10
Linconanna
Aspirant

Re: R6350 choppy/laggy

What modem do you have? ARRIS SURFBOARD

What tv, platform, and device are you using? SONY SMART TV, MACBOOK PRO, IPAD, IPHONE 11

Is your streaming devices on 2.4ghz or 5ghz?  I CAN USE EITHER 

What type of content are you streaming? (HD takes more bandwidth). USUALLY JUST VIDEOS TAKEN ON AN IPHONE.  EITHER VIDEOS I TOOK MYSELF, OR ONES THAT WERE SENT TO ME.  ALSO LIVE STREAMED GAMES OF MY KIDS IN COLLEGE.  ALL OF THESE VIDEOS COME UP WITHOUT ANY PROBLEMS, LAGGING OR BUFFERING ON MY DEVICES, UNTIL I SCREEN MIRROR TO APPLE TV.

 

Message 3 of 10
plemans
Guru

Re: R6350 choppy/laggy

1. Caps lock. Please use it. It makes things easier to read. 

2. what surfboard modem is it? 

3. Make sure youd devices with 5ghz, are on the the 5ghz. its a much faster band and suffers from less interference. 

4. Is it only on the sony tv that you screen mirror on? what sony tv is it? is it hardwired in? connected to 2.4ghz? connected to 5ghz?

5. are the videos your mirror stored in the cloud, on the device you're using?  

 

Message 4 of 10
Linconanna
Aspirant

Re: R6350 choppy/laggy

2. what surfboard modem is it? SB8200

3. Make sure youd devices with 5ghz, are on the the 5ghz. its a much faster band and suffers from less interference. I WILL DOUBLE CHECK THAT.  

4. Is it only on the sony tv that you screen mirror on? YES

what sony tv is it? XBR55X900F

is it hardwired in?  YES  connected to 2.4ghz? connected to 5ghz?

5. are the videos your mirror stored in the cloud, on the device you're using? BOTH

 

FYI - WHEN OTHER PEOPLE TRY TO SCREEN MIRROR TO MY TV IT DOES THE SAME THING.  WHEN I SCREEN MIRRORED TO A FRIEND'S APPLE TV, IT WORKED JUST FINE.

Message 5 of 10
plemans
Guru

Re: R6350 choppy/laggy

1. Caps lock. Please use it. It makes things easier to read. 

2. comparing using screen mirror to apple tv's version isn't the same.

3. does your friends device have issues screen mirroring on yours

4. If you connect the apple tv to your tv, does it have issues. 

trying to figure out if its a networking issue or a tv issue

Message 6 of 10
Linconanna
Aspirant

Re: R6350 choppy/laggy

2. comparing using screen mirror to apple tv's version isn't the same. I'M NOT SURE WHAT YOU MEAN BY THIS

3. does your friends device have issues screen mirroring on yours YES

4. If you connect the apple tv to your tv, does it have issues. YES

trying to figure out if its a networking issue or a tv issue

Message 7 of 10
plemans
Guru

Re: R6350 choppy/laggy

Seriously. Caps lock. Its my pet peeve. Use it.

The sony only has issues with screen mirroring? 

You've hooked up his apple tv to the sony via hdmi and the apple tv then had flickering?

Message 8 of 10
Linconanna
Aspirant

Re: R6350 choppy/laggy

I AM USING CAPS LOCK.

Message 9 of 10
plemans
Guru

Re: R6350 choppy/laggy

Don't
Message 10 of 10
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