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Hi - I have been trying to connect my R6400v2 router to the modem. Once connected, the internet light stays amber. I have downloaded the newest firmware, and run numerous tests and fixes to see if I can gain access to the internet. I can plug the router that was provided by the ISP and the internet works perfectly fine. I have tried MAC spoofing, and reset the modem multiple times. Hoping for some help as I’m at my wits end about how I can make this router work. Appreciate any help.
1. unplug all the devices from the modem and the router. including coax. I'd even factory reset the router back to stock.
2. reconnect the coax to the arris. turn it on. give it several minutes to fully boot.
3. connect port 1 of arris to wan port on router. don't plug anything into port 2 of the arris (leave it like this, its not usable).
4. power up the router. give it several minutes.
5. attempt setup.
If it doesn't work.
try downgrading the R6400v2 to version 1.0.3.66, factory reset it after it downgrades, and manually install the router. disable autoupdate and try the setup again as outlined above.
Also, check your ethernet cable. it wouldn't be the first time a bad cable caused issues.
I’ve attempted all of the above, but still doesn’t seem to working. The IP address is always coming up 0.0.0.0 btw. I understand that there’s obviously an issue between the router and the modem, but is there any other fixes? I feel like I’ve tried everything but it just doesn’t seem to work.
Yes I have downgraded it to the firmware you stated. The modem is definitely working because when I plug the router in that was given from ISP, the internet works
> [...] The IP address is always coming up 0.0.0.0 btw.
Which "The IP address"? The IP address of the WAN/Internet interface on the R6400v2? (ADVANCED > ADVANCED Home : Internet Port : Internet IP Address?) In this context, "0.0.0.0" simply means "none".
> [...] I understand that there's obviously an issue between the router > and the modem, [...]
More between the R6400v2 and your ISP (_through_ the modem).
> [...] the modem is the one provided by nbn in Australia. Arris CM8200
Should be harmless.
> [...] when I plug the router in that was given from ISP, the internet > works [...]
Has that "the router" a maker and model number? Have you looked at its configuration? Does it use any potentially unusual features like, say, PPPoE?
> [...] I have tried MAC spoofing, [...]
Not much meat on that bone. Whose MAC address did you assign to what, exactly?
Ok so should I contact my ISP to see if they can help with it?
The router I was given is a TP Link - Archer VR1600v. I’m not sure how to check the configuration as it was just a plug in and go setup.
When doing the setup via the wizard, I can change the MAC address to that of the router the ISP provided. I’ve also tried changing it to the MAC address of my computer that I used to set it up.
Is there anyway of using the netgear router with the current setup? Will it connect after the modem/router? Or do I just need to get rid of it?
Routers are essentially all singing and all dancing when it comes to the internet service they can handle. They don't care. What matters it the stuff that sits in front of the router. Your arrangement is just plain baffling.
I don't actually understand what you are using there.
As I understand it you have a cable modem (Arris CM8200) followed by a DSL modem (TP Link - Archer VR1600v). These use incompatible modem technologies.
Let's start at the beginning. You have NBN in Australia. That is not much help.
You’re a legend mate. Thanks so much. Worked straight away. And apologies about the poor explanation, felt like I had tried everything so was close to giving up. Cheers
