wirelss devices can't connect R6700v2

[Kknits]

My modem and router are working.  Wired devices can connect to the internet.  Wireless devices cannot conncet.  Any ideas?

[FURRYe38]

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.

Has a factory reset and setup from scratch been performed since last FW update?

[wcalifas]

someone maybe accidently pressed the wifi button on the router maybe? There's a wifi on/off button which is one of the LED's on the right part of the router. Press the LED for the wifi for 3-5 seconds and see if it turns back on.

[Kknits]

Thanks for your information - we finally got it up and running after several hours of a friend helping out.  Very frustrating experience.

[wcalifas]

Tell us what made it get back to working?