Re: RAX120 V2 Constant Random Reboots

betterfaster · ‎2023-01-06

I without fail, hit several reboots every time I run NordVPN on my PC and pull 2-3MBps over the 5GHz for 30-60 minutes.

- I have 13 devices connected to the router. About half are IP cams. Rest are phones, computers, random IoT things.

- I bought it new on Amazon about 2 months ago.

When it reboots, all LEDs turn off except the power LED and then slowly LEDs start lighting up and router is back up after 30+ seconds.

Hardware Version: RAX120v2
Firmware Version: V1.2.8.40
GUI Language Version: V1.0.0.428

CPU Load 10.5651%
Memory Usage(Used/Total) 374MB/869MB
Flash Usage(Used/Total) 233MB/512MB
Network Session(Active/Total) 166/65536

FURRYe38 · ‎2023-01-06

What's the brand and model# of your ISP modem?

Sent.

@Kips wrote:
Got it. If that’s the best solution so far, can I get the beta firmware too?
SN starts with 6K0

Thanks!

FURRYe38 · ‎2023-01-06

Glad you got it working. Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/24231/How-do-I-back-up-the-router-configuration-settings-on-my-Nighthawk-rout...
Enjoy. 📡

@Mujiga wrote:

After using the beta firmware for about the last week, I can say that it does remedy the random reboots and wifi drops. Very pleased with the RAX120v2 since upgrading to the beta firmware. I keep mine in AP mode, and it works a treat!!!! I didn't experience any issues during the upgrade. The router rebooted normally after installing the beta firmware. I did a factory reset, as one should, and setup everything again. It has been working great for the last 6 days.

The only minor issue I have experienced since the beta upgrade, is I have notice that my Roku Ultra does buffer far more than normal. Compared to the R9000, the Roku buffers more on the RAX120. I rarely experienced buffering on the R9000.

Really looking forward to the stable release, hopefully soon, of the beta firmware.

Thanks again to @FURRYe38 for supplying the beta firmware.

Just FYI, I'm using the supplied power adapter. I don't think, at least in my case, the power adapter was causing my issues. Firmware fixed it for me.

FURRYe38 · ‎2023-01-06

What is the first 3 characters of the routers serial number please seen on the sticker in back?

@betterfaster wrote:

I without fail, hit several reboots every time I run NordVPN on my PC and pull 2-3MBps over the 5GHz for 30-60 minutes.

- I have 13 devices connected to the router. About half are IP cams. Rest are phones, computers, random IoT things.

- I bought it new on Amazon about 2 months ago.

When it reboots, all LEDs turn off except the power LED and then slowly LEDs start lighting up and router is back up after 30+ seconds.

Hardware Version: RAX120v2
Firmware Version: V1.2.8.40
GUI Language Version: V1.0.0.428

CPU Load 10.5651%
Memory Usage(Used/Total) 374MB/869MB
Flash Usage(Used/Total) 233MB/512MB
Network Session(Active/Total) 166/65536

Kips · ‎2023-01-06

What I got from ISP is Huawei HG8010H (fiber to ethernet) from which I get a public IPv4 assigned to RAX120v2 on WAN port with DHCP. Thanks!

FURRYe38 · ‎2023-01-06

Be sure your using good quality LAN cable between the ONT and router. CAT6A STP if your using the mutli gig port on the router.

@Kips wrote:

What I got from ISP is Huawei HG8010H (fiber to ethernet) from which I get a public IPv4 assigned to RAX120v2 on WAN port with DHCP. Thanks!

freezer90 · ‎2023-01-06

Been having reboot issues since the beginning of the year. Tried the other methods and haven't had much success. Would appreciate a link to the beta firmware that seems to be fixing the issue. Serial starts with 6JY.

Thanks in advance

FURRYe38 · ‎2023-01-07

What brand and model# ISP modem/ONT do you have the router connected too?

Sent.

@freezer90 wrote:

Been having reboot issues since the beginning of the year. Tried the other methods and haven't had much success. Would appreciate a link to the beta firmware that seems to be fixing the issue. Serial starts with 6JY.

Thanks in advance

techtwin · ‎2023-01-07

Hey I would also like to test out this beta firmware for the RAX120v2, thank you.

SN: 6JY

ISP: Verizon FiOS 1 Gigabit

ryfoo · ‎2023-01-08

Asked a few times for access to the beta firmware but no one is replying to me, yet others seem to be getting replies. If I'm doing something wrong please point it out to me.

My serial starts with 6K0

I use a China Unicom VN007+ modem in IP Pass through mode

My ISP is EE.

My wife and I both work from home and are struggling with the unpredictable nature of the router. Am thinking of just getting rid and buying an Asus.

freezer90 · ‎2023-01-08

Connected to Verizon FIOS - Nokia G-211M-C

lalilulelo2600 · ‎2023-01-08

Beta firmware for Rax120 request. Serial=6JY

RR_NG · ‎2023-01-08

I would like to try the beta firmware as well.

S/N: 6JY

Modem: Motorola MB8611

ISP: Comcast Xfinity

kayvar · ‎2023-01-08

Same problem. My Nighthawk AX12 AX6000 is rebooting every 30-60 minutes when we're actively using the internet. However, when we're heavily using it, the CPU still only gets to 5% load.

Nighthawk AX12 AX6000 12-Stream WiFi Router (RAX120v2)
Serial Number: 6JY...

Hardware Version: RAX120v2
Firmware Version: V1.2.8.40
CPU Load: 4.20792%
Memory Usage(Used/Total): 372MB/869MB
Flash Usage(Used/Total): 233MB/512MB

I even had my internet company come out and our line is great. Modem stays up the entire time.

It's been happening for about a week.

AX6000 WiFi Router (RAX120)

Can I request the beta firmware as well?...

no6969el · ‎2023-01-08

I don't think they are giving it out anymore. I believe they got the information they needed and now they are going to push it into an official update.

no6969el · ‎2023-01-09

Honestly I got mine for Christmas so I accepted it, but back in 2007 I swore to NEVER buy a netgear router ever again and then this is the first experience I have with them after all that time. So disappointed.

no6969el · ‎2023-01-09

Ya know its prolly the same reason why the custom firmware merlin has never came out. I bet they found all these problems and couldnt fix them.

FURRYe38 · ‎2023-01-09

So was curious since you were given the beta...did this not work for you? Instructions were given to you on how to apply and setup the router for checking this. I've had many users tell me that this FW fixes the reboot issue. Sounds like you haven't tried the beta given or followed the instructions.

@no6969el wrote:

I don't think they are giving it out anymore. I believe they got the information they needed and now they are going to push it into an official update.

FURRYe38 · ‎2023-01-09

What's the brand and model# if the ISP modem that the NG router is connected too?

Sent.

@kayvar wrote:
Same problem. My Nighthawk AX12 AX6000 is rebooting every 30-60 minutes when we're act...

Nighthawk AX12 AX6000 12-Stream WiFi Router (RAX120v2)
Serial Number: 6JY...

Hardware Version: RAX120v2
Firmware Version: V1.2.8.40
CPU Load: 4.20792%
Memory Usage(Used/Total): 372MB/869MB
Flash Usage(Used/Total): 233MB/512MB

I even had my internet company come out and our line is great. Modem stays up the entire time.

It's been happening for about a week.

AX6000 WiFi Router (RAX120)

Can I request the beta firmware as well?...

@kayvar

FURRYe38 · ‎2023-01-09

Please enable Private Message in our NG community profile preferences so we can send you the information regarding the beta FW.

@RR_NG wrote:

I would like to try the beta firmware as well.

S/N: 6JY

Modem: Motorola MB8611

ISP: Comcast Xfinity

RR_NG · ‎2023-01-09

Private messager is enabled already under preferences. Is there a separate setting somewhere?

FURRYe38 · ‎2023-01-09

Got it...its there...had to refresh the browser.

Sent.

@RR_NG wrote:

Private messager is enabled already under preferences. Is there a separate setting somewhere?

kayvar · ‎2023-01-09

My modem is

Motorola MB8611

My provider is Cox

No issues with my router until the new year

FURRYe38 · ‎2023-01-09

I recommend a CAT6A STP cable between the modem and router if your using the RAX's multi gig port for the internet connection to the modem.

@kayvar wrote:
My modem is

Motorola MB8611

My provider is Cox

No issues with my router until the new year

betterfaster · ‎2023-01-09

Serial starts with 6JY