Orbi WiFi 7 RBE973

Re: RBR850 We can't find your Orbi

Yozza222
Tutor

Re: RBR850 We can't find your Orbi

@christine think I jumped the gun!!!
Router keeps losing connection and duplicate satellites showing?
Message 526 of 654
andrewdenver
Aspirant

Re: RBR850 We can't find your Orbi

Nope still doesn’t work. Even after 2 reboots
Message 527 of 654
Bindboy2022
Aspirant

Re: RBR850 We can't find your Orbi

Does this issue affect the 750 as well? I can not connect to my 750. The app just says reconnect and will not find the router?
Message 528 of 654
gnome83
Aspirant

Re: RBR850 We can't find your Orbi

Yes, it does impact 750 as well. My model is 750 and i have the same issue.

Message 529 of 654

Re: RBR850 We can't find your Orbi

@ChristineT , so far so good on my 750x 🙂 Thank you.

Message 530 of 654
dlynchx17
Initiate

Re: RBR850 We can't find your Orbi

@ChristineT  Hi Christine, I sent you a DM with my serial number. I just wanted to see if it was added to the list?

 

Thank you,

Message 531 of 654
doug007
Tutor

Re: RBR850 We can't find your Orbi

 

@ChristineT  Got the pushed fix.  I can get to the admin console now.

 

Only issue is that I can't enable Anywhere Access through the Orbi App.  I just get a "Some error occurred while enabling/disabling Anywhere Access" message and it turns back off.  

 

I couldn't see any way to do that through the web console.  

 

Anybody else have this issue?

 

Doug

 

 

Message 532 of 654
pangeaware
Aspirant

Re: RBR850 We can't find your Orbi

Anyone else's internet speed drop following the firmware update patch?  Mine dropped by roughly half....any ideas?

 

Screenshot 2022-05-23 at 9.09.56 AM.png

Message 533 of 654
Mickrat
Aspirant

Re: RBR850 We can't find your Orbi

I’m surprised that no one has considered that Christine in not one person, that it is just the catch all support account contact.

Message 534 of 654
Ramank969
Aspirant

Re: RBR850 We can't find your Orbi

Hi Christine, 

 

Is there a generic patch coming out for everyone or are you doing this only on as needed basis. I am experiencing this issue in Canada and want to know the timeline of when this will be fixed. 

 

Thanks, 

Rk

Message 535 of 654
Joelnegron
Initiate

Re: RBR850 We can't find your Orbi

Thanks, @ChristineT 

 

Looks like I received Firmware V4.6.8.2_2.1.9 for my RBR750 last night - Access has been fully restored.  I will continue to monitor and will report back any issues.

Message 536 of 654
pghyndman
Initiate

Re: RBR850 We can't find your Orbi

  1. Hi all, rebooted and now okay. Firmware version V4.6.8.2_2.1.9 

 

Thanks

 

Message 537 of 654
jkfrman
Guide

Re: RBR850 We can't find your Orbi

@ChristineT My serial numbers for both my 750 Orbis were sent to you in PM over the weekend. Just want to make sure I'm added to the list.

Message 538 of 654
pergamum
Initiate

Re: RBR850 We can't find your Orbi

I also have this problem - it's so frustrating!

 

Jonathan.

Message 539 of 654
jkfrman
Guide

Re: RBR850 We can't find your Orbi

Right?! You'd think that after almost 2 weeks of them knowing about this problem, they would've gotten it taken care of. At least have some info available about the process they are going about fixing it to ease our concerns.

Message 540 of 654
egriffin
Aspirant

Re: RBR850 We can't find your Orbi

Hi @ChristineT

 

I PM'd you my RBR 850 serial# a few days ago. When you have time, could you please send the update patch my way? Thanks so much for your help!

Message 541 of 654
ChristineT
Admin

Re: RBR850 We can't find your Orbi

Hello @pergamum ,

 

Can you please private message me with your model and serial number? If you have the RBR50v2, this issue should not impact this model. Can you share more details about what you're experiencing?

 

Many thanks,

Christine

Message 542 of 654
ChristineT
Admin

Re: RBR850 We can't find your Orbi

Hello @jkfrman ,

 

I can confirm you should have received the fix. Can you please check your router(s) and if the problem still exists please try rebooting the router.

 

I look forward to your udpate.

 

Best,

Christine

Message 543 of 654
ChristineT
Admin

Re: RBR850 We can't find your Orbi

Hello @egriffin ,

 

Your system should have received the patch. If you are still experiencing issues please reboot your system. 

 

Best Regards,

Christine

Message 544 of 654
jkfrman
Guide

Re: RBR850 We can't find your Orbi

@ChristineT I'm only able to check my Orbi that I have at work, and after a reboot the routerlogin.net doesn't work, but I was able to access it through the IP address. Will check my home one when I get the chance tomorrow. Thank you for all your help!

Message 545 of 654
ChristineT
Admin

Re: RBR850 We can't find your Orbi

Hello @jkfrman ,

 

That's great. Just to clarify, please try orbilogin.net/debug.htm

 

I'm looking forward to your next update once you get home.

 

Cheers,

Christine

Message 546 of 654
jkfrman
Guide

Re: RBR850 We can't find your Orbi

@ChristineT I'm supposed to have the -2 with the debug correct? That is showing when I went to orbilogin.net/debug.htm. Also my mobile app is also working too! You're the best!

Message 547 of 654
ChristineT
Admin

Re: RBR850 We can't find your Orbi

Hello @jkfrman ,

 

Hurray! You are correct! To verify the update the Seal value shows a -2. 🙂 Can you check your connected device list from the app? 

 

Cheers,

Christine

Message 548 of 654
jkfrman
Guide

Re: RBR850 We can't find your Orbi

@ChristineT Checked the connected device list as well, everything looks good!

Message 549 of 654
matrix2019
Initiate

Re: RBR850 We can't find your Orbi

@ChristineT I just sent you a pm with my router S/N.  All Orbi units have been reset but I am still unable to access via the web admin portal.

Message 550 of 654
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