SXR80 satellites both have lost connection, re-adding is not possible with strange behaviour
I have already created a ticket for this, but maybe someone on the forum can also advise. This is what I have sent to Netgear:
Today out of the blue I had no internet anymore on many of my devices. After checking, the satellites were displaying solid magenta. Trying to re-synch did not work. When I go close to the router I can get wifi on my laptop and some devices. Wired connections are working and internet access is working.
I tried resetting all satellites and router to factory standard. I renamed my network the same as before and try to synch the satellites again really close to the router. Satellites both become blue in the process for a little while and go to solid magenta after that and stay this way. Both satellites display the same behaviour so I am guessing problem with the router.
Tried the proces again with a utp connection between router and satellite. Satellite goes to solid magenta again, however it show up in the router settings with IP address 192.168.1.250 which I can ping. If I access the page by browser it shows me all the connection devices (wired and wireless) from the router itself, which makes no sense since nothing is connected. After removing the utp and restarting the satellite, solid amber, solid blue, solid amber and again to solid magenta in a 2 minute period. Then it goes back to blue again for a few minutes, then back to blinking white, back to amber, back to blue and back again to solid magenta.
There is not really a pattern to be found in this behaviour. From time to time, my wifi connection (when sitting next to the router) just drops. Reboot helps most of the times, sometimes it just comes back...
Re: SXR80 satellites both have lost connection, re-adding is not possible with strange behaviour
What modem/gateway is the router connected to?
solid magenta indicates either a backhaul issue or issues getting an IP address. If the router is having issues getting an IP address from the gateway, it could cause issues.
Re: SXR80 satellites both have lost connection, re-adding is not possible with strange behaviour
Hi, same update here as to netgear support;
What I tried in the meanwhile is re-flashing latest firmware but this did not help.
Just performed a factory reset of the router by holding reset for 30 seconds while on power, 30 seconds without power, replugging it to power and keeping another 30 seconds.
After this I tried the re-synch proces.
It seemed all was working, however after 10 minutes, satellites back to magenta.
No connection with my macbook, even when next to the router.
Keep going from searching
to warning (no internet)
I have 2 vlans and wifi (normal and iot). It seems I can connect to the iot 2.4 and 5Ghz network (when next to the router) and have internet access.
Netgear insights show (like it did before) the 2 satellites in red.
Every component is in the same place as it has been for more than a year.
Summary:
- No connection to main wifi (from mac or windows device)
- Connection to wifi of iot is working (with internet access), when next to router
- Satellites lose connection after reset/resynch and turn magenta
Re: SXR80 satellites both have lost connection, re-adding is not possible with strange behaviour
There is nothing wrong with the router/modem before the Orbi since the Orbi router has internet connection. What I can see now (after reboot 100) is while being magenta, i can reach the satellites but they both have the same ip address... gets stranger and stranger.
Re: SXR80 satellites both have lost connection, re-adding is not possible with strange behaviour
There was no manual update, so I don't know when which SXS or the SXR was updated. SXS's were added one at a time. I am now trying to force them both into an ip address. They were added from the web page. Running firmware V4.3.3.200 I have now changed the IP address of one of the 2 satellites to 192.168.1.201 and left the other one offline. It seems to be running ok for 2 hours now. Have connected the second one again just now, which now gets IP address 192.168.1.43. Both have backhaul to the SXR80. Will see if it stays stable in the coming hours. Don't know what has happened ...
Re: SXR80 satellites both have lost connection, re-adding is not possible with strange behaviour
Yes exactly the same. Are both up now and not going down again. Also have separate sets of devices connected, where before i could see the devices of the SXR in the SXS page. Have a feeling something messed up the mac addresses by which they both registered the same way. Very strange, since this all happened while just watching tv ...
Re: SXR80 satellites both have lost connection, re-adding is not possible with strange behaviour
So 2 days later, back to the same problem. Can connect to netgear insights, can connect to iot 2.4 and 5 networks and both satellites back to magenta, just out of the blue, both at the same time.
This is getting really annoying.
Nothing seems to be wrong with internet connectivity. Nothing seems to be wrong when connecting to iot 2.4 or 5. Nothing seems to be wrong with cable connections. Satellites and main network are just not synching/working.
EDIT: I changed the iot 2.4 and 5 to be on the default VLAN. Since then, no longer able to connect to the wifi.
Can it be a vlan config problem?
How can I do a full factory reset? Tried a few times but still, wifi network name stays the same, so reset is not done I think.
Re: SXR80 satellites both have lost connection, re-adding is not possible with strange behaviour
How are you performing the factory reset, Reset button in back pressed for 15 seconds then release on the RBS first then RBR last...or using the Erase button with in the SXRs web ui?
What is the size of your home? Sq Ft? What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
What channel configurations are currently set on the router? Any Wifi Neighbors near by? If so, how many?
Re: SXR80 satellites both have lost connection, re-adding is not possible with strange behaviour
Factory reset was only done on the RBR by 15 second powered on, 15 powered off, 15 powered on. However, network name stayed the same, so guessing it didn't work ...
Size of the home is 3 stories with only 2 where wifi matters. House is about 30 Sq Ft.
The RBR and RBS have not moved since 1,5 years. distance between them is about 15 meter each (with walls and ceilings between).
This is a scan of the networks. Also not much change going on there. JodelaWiFi is mine.
Router is behind ISP router. The router keeps having internet when all others fail (all wired connections just keep working). Model is CV8560E, no idea of the brand. A netgear ProSAFE JGS516PE is between RXR and other wired devices.
For the moment again online for 2 days, but I need 24/7 uptime, so if it happens again without solution, will have to switch to something else I am afraid...
Re: SXR80 satellites both have lost connection, re-adding is not possible with strange behaviour
Strangely enough, that CV8560E is a ISP supplied modem/router combo device. Sadly, there isn't much info to be found on it other than users have issues trying to get into bridge, passthrough modem. Which puts you in a double nat.
You could try contacting your ISP to see what settings to change on it to make it a modem only device and disable its router side features. Or if there's a passthrough or DMZ setting on the CV8560E
Re: SXR80 satellites both have lost connection, re-adding is not possible with strange behaviour
15 second ON and OFF will probably not reset the system correctly. To properly reset the system you need to press the reset button in back of each SXS for 15 seconds, then release and when the back power LED turns GREEN, power them OFF. The press the reset button the SXR for 15 seconds then release. Wait for about 1 minute then you should see a new setup wizard in a web browser with one ethernet connected PC to the back of the SXR at 192.168.1.1 which I prefer. Or use the Insight mobile app to set up the system as a new system.
30Sq feet? I presume this maybe a typo? Maybe 3000 sq ft?
What mode is the ISP modem working in? If you have the SXS system online in router mode, you'll want to get the ISP modem in to bridge mode with the ISPs help or ask them to help you disable the wifi radios on the modem and help you configured the DMZ or IP-Passthru for the SXR.
Re: SXR80 satellites both have lost connection, re-adding is not possible with strange behaviour
When this happens does the front LED on the SXR turn PINK? If so, possible something on the ISP side that needs to be checked.
Might turn down the power on the SXR to 50% and see if this helps as well. For that size of home, really only need 1 SXS however turning down the power can help with having two SXS deployed. Might try 25% as well.
