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Re: Router Login Issues
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Router Login Issues
I have RBR850 router mesh system with four RBS850 satellites. Firmware version is upto date. I am unable to login to the router either on the web login or Orbi app on my mobile. I tried orbilogin.net but the login page won't show up. I called tech support few times and the case was escalated to level 2 but there is no resolution to the matter. I was told to find the default gateway and open it on the browser. The default gateway shows 192.168.1.1. It doesn't open. I ping the default gateway and there is no packet loss. I cleared the browsing history on various browsers, tried different laptops, tried wired connection. The only solution at this time is rebooting the router. Then I am able to login for few days may be and then I cannot login again, until I do a reboot of the router. Rebooting the router is a pain in the ..... with satellites synchronized to it. I even tried resetting the whole mesh system but the login works only for few days and stop until I reboot the router. Could someone advise what am I missing or what can be done to fix the problem. Thanks.
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Re: Router Login Issues
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What browser are you using? Happens on MS Edge, Firefox or Opera as well after a few days?
When your resetting and setting up from scratch are you using Orbi app or a wired PC and web browser pointed at the RBR web page to set up the system?
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Re: Router Login Issues
Coming to resetting the system, I use Orbi app to setup the system. I am not sure it can be done on a wired PC web browser. The setup starts with scanning the QR code (on the router) using mobile device.
I have this issue on Chrome, Microsoft Edge, Firefox and Internet Explorer.
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Re: Router Login Issues
What FW version is currently loaded?
Wire connect a PC to the router and factory reset the router using the back push pin button. Hold it in for 15 seconds then let go. Power OFF the ISP modem/ONT for 30 seconds than back on. Wait for the WHITE led to slowly pulsate on top of the RBR, then log in to orbilogin.com using a web browser and walk thru the setup wizard. This time write down all important information for safe keeping later on.
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Re: Router Login Issues
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Re: Router Login Issues
Another suggestion would be to manually download the FW files again to the RBS then RBR using a wired PC and web browser, reset and setup from scratch then see what happens.
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Re: Router Login Issues
I have the exact same issue.
Devices:
RBR850/RBS850 (single satellite) Latest firmware version 4.6.3.16
iOS
Windows 10
Restart router --> can login to router admin page on default IP address --> (I timed this) 3min later --> "loading circle" appears and I cannot continue to login or use the page
Any further attempts to connect to router login page --> Fail (circle of despair noted)
My iphone with the orbi app is still receiving notifications from the router.
But I cannot access the router setup via orbi app on the iphone
Internet access is good. No trouble surfing / watching Netflix.
Pinging default router admin IP - 4 packs sent, 4 received ; no issues.
Things tried:
RMA both router and satellite - no change
Manual firmware update - no change
Power cycle modem + router - no change (my modem does NOT have a built in router)
Varying wired vs wireless computers to connect router - also fail
Setup:
Windows 10 LAN direct cat 5e cabled connection to router
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