I have RBR850 router mesh system with four RBS850 satellites. Firmware version is upto date. I am unable to login to the router either on the web login or Orbi app on my mobile. I tried orbilogin.net but the login page won't show up. I called tech support few times and the case was escalated to level 2 but there is no resolution to the matter. I was told to find the default gateway and open it on the browser. The default gateway shows 192.168.1.1. It doesn't open. I ping the default gateway and there is no packet loss. I cleared the browsing history on various browsers, tried different laptops, tried wired connection. The only solution at this time is rebooting the router. Then I am able to login for few days may be and then I cannot login again, until I do a reboot of the router. Rebooting the router is a pain in the ..... with satellites synchronized to it. I even tried resetting the whole mesh system but the login works only for few days and stop until I reboot the router. Could someone advise what am I missing or what can be done to fix the problem. Thanks.
I have Verizon FIOS and there is a box outside the house. Don't know the make and model of the ONT box but I don't think it has anything to do with my issue. Netgear level 2 support also said that I should be able to login to the router, whether I have internet or not. My internet is working fine.
Coming to resetting the system, I use Orbi app to setup the system. I am not sure it can be done on a wired PC web browser. The setup starts with scanning the QR code (on the router) using mobile device.
I have this issue on Chrome, Microsoft Edge, Firefox and Internet Explorer.
Wire connect a PC to the router and factory reset the router using the back push pin button. Hold it in for 15 seconds then let go. Power OFF the ISP modem/ONT for 30 seconds than back on. Wait for the WHITE led to slowly pulsate on top of the RBR, then log in to orbilogin.com using a web browser and walk thru the setup wizard. This time write down all important information for safe keeping later on.
Another suggestion would be to manually download the FW files again to the RBS then RBR using a wired PC and web browser, reset and setup from scratch then see what happens.
RBR850/RBS850 (single satellite) Latest firmware version 4.6.3.16
iOS
Windows 10
Restart router --> can login to router admin page on default IP address --> (I timed this) 3min later --> "loading circle" appears and I cannot continue to login or use the page
Any further attempts to connect to router login page --> Fail (circle of despair noted)
My iphone with the orbi app is still receiving notifications from the router.
But I cannot access the router setup via orbi app on the iphone
Internet access is good. No trouble surfing / watching Netflix.
Pinging default router admin IP - 4 packs sent, 4 received ; no issues.
Things tried: RMA both router and satellite - no change
Manual firmware update - no change
Power cycle modem + router - no change (my modem does NOT have a built in router)
Varying wired vs wireless computers to connect router - also fail
Setup: Windows 10 LAN direct cat 5e cabled connection to router
