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Something to try, disconnect the RBS from the switch and let them wirelessly connect if thats possible. Then observe the system and your ATVs or any oddities. Can re-connect the RBS back if you feel nothing has changed. NG is aware of the RBS being ethernet connected and maybe seeing issues here. They are looking into it.
Please keep us posted. I did what tech support said to do and rolled back the fw and am still having reboots. Im hoping they can fix it with a certified fw update.
Hey Furry- Still getting disconnects. Did you ever hear if mhbare's RMA fixed their issue? Seems like that user disappeared.
Just emailed tech support I am waiting for them to tell me to load a new firmware, or go through with the RMA. I keep getting an email saying my case is still open, even though I did what they told me to and am still getting the disconnects. Thanks.
Hey Furry- Still getting disconnects. Did you ever hear if mhbare's RMA fixed their issue? Seems like that user disappeared.
Just emailed tech support I am waiting for them to tell me to load a new firmware, or go through with the RMA. I keep getting an email saying my case is still open, even though I did what they told me to and am still getting the disconnects. Thanks.
Thank you for always taking the time to follow up first of all.
To make a very, very long story short, turns out, all of the reboot issues were chalked up to my RBE971 being a total lemon. They RMA'ed it after having a ticket open for over a month, changing ISPs, and sending extensive logs in, trying beta FWs, rolling FW back... and after all of that, I have not had a single rebootfor going on 2 weeks with the new router. So if youre using deductive reasoning, it's pretty clear the original router had faulty hardware.
It's just a shame that after investing so much money in a system, that a customer can go through such an ordeal.
A lot of the hoops I had to jump through were done on the basis of good faith, and trying to have confidence in Netgear. That being said, this was probably the worst experience I have had with any piece of technology I can think of, ever.
Had you not recommended I inquire about the RMA process I probably would have still been dealing with more of those hoops, so thank you very much.
