Can't run firmware update on GSS116E - TFTP Timeout

[Throntorus]

Hello,

i have a GSS116E with firmware v1.0.0.0 and want to upgrade to the latest version v1.6.1.3.

Trying it through the Pro Safe Utility 2.7.8. it runs in an error "TFTP Timeout".

Trying it through the web configuration tool it runs in an error "wrong firmware file".

I tried the ways that are supposed here and here, but unfortunatelly it doesn't work.

What can i do?

Kind regards,

Thront Orus

[schumaku]

Hi Thront,

Start about here -> https://community.netgear.com/t5/Smart-Plus-and-Smart-Pro-Managed/GSS116E-firmware-upgrade-fails-wit...

Using the current utility and firmware instead should be fine.

[Throntorus]

Hello schumaku,

thank you for your reply!

I tried the guide you mentioned above. Unfortunatelly the problem is still existing.

I can't update the firmware, there's always the error message "wrong firmware file" during a try with the web config tool.

The Plus Utility instead shows tftp timeout error.

The netgear support site recommends to use the Plus Utility, because there will be an error if you update from firmware v1.0.0.0:

https://kb.netgear.com/000061781/GSS116E-Firmware-Version-1-6-1-3

But how can i update, if the Plus Utlility creates an error?

[Throntorus]

A small update:

I managed to upgrade to v1.0.0.2: I connected the switch directly setting up a static ip adress like it's described here:

https://community.netgear.com/t5/Smart-Plus-and-Smart-Pro-Managed/GSS116E-firmware-upgrade-fails-wit...

Now i was able to update via web browser to v1.0.0.2.

But then, i can't update to v1.6.3.1. The Plus Utility still shows tftp error.

An update via web browser was indeed uploading the file, then restarts the switch but after login into the web config tool, nothing was changed - there ist still firmware v1.0.0.2 running.

[DaneA]

@Throntorus,

We apologize for the inconvenience this has caused you. 😞   

For now, I suggest you not to update the firmware of your GSS116E, why? Its because all of the GSS116E firmware versions have been removed from its support download page here as a precaution.  Some issues were flagged and the NETGEAR Engineering Team are currently investigating it.

Regards,

DaneA

NETGEAR Community Team

[schumaku]

@DaneA We hope NTGR engineering does provide a rock solid, no rocket science required (this does include not using the cumbersome legacy utility) workable update path for the typical average customer base.

[Throntorus]

@DaneAThank you for your reply.

If there are problems with GSS116E firmwares why are they still available on the netgear website without any warnings?

For example: https://kb.netgear.com/000061781/GSS116E-Firmware-Version-1-6-1-3

Is there a estimated time, when fixed firmwares will be available?

[DaneA]

@Throntorus,

If there are problems with GSS116E firmwares why are they still available on the netgear website without any warnings?

or example: https://kb.netgear.com/000061781/GSS116E-Firmware-Version-1-6-1-3

It has been requested already.  

Is there a estimated time, when fixed firmwares will be available?

I'm afraid that there is no ETA on this. 

@schumaku

That's what I'm hoping for as well. 

Regards,

DaneA

NETGEAR Community Team