GS724tv3 fails to boot after firmware update

[str1k3r]

Hi,

I performed a firmware update on our two GS724Tv3 switches nightly, first one went through without problem, the second now fails to boot..

Funny that the situation is exactly the same as here:

https://community.netgear.com/t5/Smart-Plus-Click-Switches/GS724tv3-fails-to-boot-post-firmware-upda...

Any suggestions?

Switch S\N:23H29C5D00C6E

[DaneA · Accepted solution]

@str1k3r,

Since an online replacement has been processed, I encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution.

The NETGEAR Community looks forward to hearing from you and being a helpful resource in the future! 🙂 

Regards,

DaneA

NETGEAR Community Team

[DaneA]

Hi str1k3r,

Welcome to the community! 🙂 

Kindly answer the questions below: 

a. What is the behavior of the LED lights on the second GS724Tv3?

b. Have you tried to perform a factory reset on the second GS724Tv3 then check if it will boot up just fine? 

I look forward to your response.

Regards,

DaneA

NETGEAR Community Team

[str1k3r]

1) only one  power led is active. color is orange.

2) yes we are tried to perform factory reset\power reset\etc - nothing.

[DaneA]

Hi str1k3r,

It seems that there is a fault on the hardware.  With regard to this, I suggest you to access your MyNETGEAR account then open an online case with NETGEAR Support here at anytime.  Kindly state what happened to the GS724Tv3.  Also, attach a .pdf or .doc copy of the Proof of Purchase or Sales Invoice of the GS724Tv3 for warranty verification.  If ever the hardware warranty is still valid, then an online replacement will be processed.

Regards,

DaneA

NETGEAR Community Team

[DaneA]

Hi str1k3r,

I just want to follow-up on this.  Were you able to open an online case with NETGEAR Support?  If yes, kindly keep us posted. 

Regards,

DaneA

NETGEAR Community Team

[str1k3r]

@DaneA I spend some time to find the PoP.

Working on the case right now.

Thanks  🙂 

[DaneA]

Hi str1k3r,

I have checked your profile and it seems you have not yet created an online case with NETGEAR Support.  You might want to contact them.

Regards,

DaneA

NETGEAR Community Team

[str1k3r]

Hi @DaneA 

27673803 - here is the case.

[DaneA]

Hi str1k3r,

I believe an online replacement has been processed for you.  Hope that the replacement switch you will receive will be working fine. 🙂 

Keep us posted.

Regards,

DaneA

NETGEAR Community Team

[str1k3r]

Hi @DaneA

Yes. Amazing!

Case can be closed.

[DaneA · Accepted solution]

@str1k3r,

Since an online replacement has been processed, I encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution.

The NETGEAR Community looks forward to hearing from you and being a helpful resource in the future! 🙂 

Regards,

DaneA

NETGEAR Community Team