Updated Password not working

[apiening]

I have updated the password via the web interface.

I entered my current valid password, and the new password, two times.

The password was accepted without any warning or error messages.

After logging out I'm not able to log in again. I have tried the old and the new password.

I have generated the new password in our Credential Management software and copied if over in the new password and new password validation fields. Additionally, I've saved the new password in my browser based password manager.

I compared the two differently stored passwords and they do match. So I'm pretty sure that I have not entered something different in the change password form.

My guess is, that the new password passed the validation but was not stored correctly. The password is 16 characters long and randomly generated and has several special characters in it. This includes, but is not limited to (=), ($), (?) and maybe this caused an issue?

I've had issues with some systems with specific special characters. For example the (=) or (:) sign is used sometimes as a seperator leading to an only partially stored password.

Is there anythin similar known about the GS752TP?

[hankshaft]

gs305ep upgrade software to V1.0.0.7 when attempting to change password what i entered is accemted however  am not able to logon using the entered password and must do a reset and again attenpt pw update this is one that fails "Barn21POE" Is's getting real aggravating.

[schumaku]

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@hankshaft wrote:

gs305ep upgrade software to V1.0.0.7 when attempting to change password what i entered is accemted however  am not able to logon using the entered password and must do a reset and again attenpt pw update this is one that fails "Barn21POE" Is's getting real aggravating.

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Did some similar test on another switch model using the same code base and UI .... can't set the password to eg. Barn21POE and ending with a non-accessible switch, too. Can't get rid of the impression the UI does allow a password policy as shown on the initial password enforcement...

...while the Barn21POE does fit the policy and input check, it appears that internally the password _without_ a special symbol isn't stored. NTGR is already informed, the ODM is working on finding the root cause.

[apiening]

There is no Windows 10 is involved in our issue.

[apiening]

Is it correct, that we still don't have any feedback on this topic from a Netgear official?

[schumaku]

@YeZ please (referring especially on the GS30xE issue on the new web UI).

[apiening]

In case any Netgear official reads this: It is quite embarrassing to have no statement on an issue like this for such a long time.

This issue makes hardware unaccessible which is labeled as "enterprise" class. I can't think of an issue much more fatal than this, since it means nothing less than loosing control over remotely controlled network devices which are security relevant.

Is the really the way how enterprise customers are treated by Netgear?

If so, I'll better take two steps away from any buying decision towards Netgear which is targeting anything other than SOHO.

[DaneA]

@apiening,

We apologize for the inconvenience this has caused you. 

Did you open a support ticket with NETGEAR Support?  If yes, what is the support ticket number and I will try to inquire the status of it.  Otherwise, if ever you have not yet opened a support ticket, I suggest you to open one with NETGEAR Support here at anytime regarding your concern.  

Regards,

DaneA

NETGEAR Community Team

[MHenriques]

GS305E Web Interface only works with Internet Explorer! It you try to use Edge or Chrome it keeps resetting and coming back to the login screen. Also does now allow the password to be changed. NETGEAR should update the web mgmt interface ASAP !

Mauricio

[schumaku]

Can't talk of the GS305E (never tested or deployed an GS3xxE) any other GSnnnE/XSnnnE model variant (had and have many different ones) work nicely on decent browsers, including password change and login (Chrome, new Edge, Firefox, ...).

This includes several generations of E models with the new WebUI design.

What firmware version is in place?

If the current firmware and dropping the browser cache in case does not address this issue, please get in touch with Netgear Support.

[MHenriques]

Problem occurs on GS305EP with firmware V1.0.0.7 and V1.0.0.8 (latest version). Need to use Edge on Internet Explorer mode to be able to manage the switch.

Mauricio