Can't log in to ReadyCloud - need to delete cloud user.

[nglshmn]

I have a ReadyNAS 314 that has, in the past, been connected to ReadyCLOUD. After some difficulties with it, and having to wipe volumes etc I am left with a username in the cloud users tab, but the NAS no longer connects to ReadyCLOUD, with a 'local user with the same name already exists' error.

I cannot delete the cloud user (as I can't get it to log in to ReadyCLOUD to do so). Can't see why they didn't give you a local delete option. Just sayin'....

I can't delete the cloud user's Home Directory unless I delete the user.

I can't create a new user of the same name (to then delete and hope it deletes the Home Directory with it), as it says user already exists.

I can't get into ReadyCLOUD, and round in circles I go......

Any ideas? Could I SSH in and do it? Plenty of Winows experience but a bit of a N00b in Linux, so I'd need to know where the user exists and what to delete.

Help!!!

Thanks In advance.

Tim

ReadyNAS314 with 4x8Tb, NASOS 6.9.4 Hotfix 1

[Retired_Member · Accepted solution]

Hello

It seems you have not unregistered ReadyCLOUD completely last time,so you will not be able to register the same account to ReadyCLOUD because the account is still saved in /etc/passwd

There is an easy way to delete ReadyCLOUD account information completely in ReadyOS

The steps as follow:

Register a new MyNETGEAR account in http://readycloud.netgear.com

Use the new account to register ReadyCLOUD in ReadyNAS admin console

unregister ReadyCLOUD and use  your old MyNETGEAR account to register ReadyCLOUD again.

[nglshmn]

Not a single clue from anyone?

Netgear/Infrant mods? Anything?

Thanks.

[Retired_Member · Accepted solution]

Hello

It seems you have not unregistered ReadyCLOUD completely last time,so you will not be able to register the same account to ReadyCLOUD because the account is still saved in /etc/passwd

There is an easy way to delete ReadyCLOUD account information completely in ReadyOS

The steps as follow:

Register a new MyNETGEAR account in http://readycloud.netgear.com

Use the new account to register ReadyCLOUD in ReadyNAS admin console

unregister ReadyCLOUD and use  your old MyNETGEAR account to register ReadyCLOUD again.

[nglshmn]

Fantastic!  Thanks very much. Worked like a charm. I now have all my ReadyNAS's snuggly under one roof, with the same account.

I much appreciate yourhelp and expertise.

🙂