ReadyCloud Desktop App shows OFFLINE

[jhusn001]

ReadyCloud Desktop APP shows NAS as OFFLINE.  Uninstalled, redownloaded, reinstalled the app.  Rebooted NAS104 device.  Removed and readded 4.2.2.2 and 8.8.8.8 under IPv4 (these were suggested by support about a year ago for previous issue).  Turned off and on ReadyCloud under CLOUD tab.  Somehow I've made things worse.  I can access the admin page via 192.168.1.5 and RAIDar (which btw now shows my device twice with same info).  I can access my files under the SHARES tab, but this is inconvienient.  Also played around a little with the IPv6, but no luck there either.  I don't really know what I'm doing and have been taking steps from several different help topics.  Thank you.

[Retired_Member]

hello jhusn001

Can you double check if you used the same account to registere ReadyCLOUD and sign in desktop client?have you upgraded Remote account recently? 

[jhusn001]

If you are referring to the Desktop ReadyCloud App and this link: http://readycloud.netgear.com/client/index.html#page=access, I checked and the log in information is the same for both of them.  What is the Remote Account?

[FramerV]

Hi jhusn001,

Was this working before? What firmware are you using on the ReadyNAS?

Regards,

[jhusn001]

Yes, it was working great before.  The Firmware is 6.6.0.  RAIDar still wouldn't detect it so I had to type in 192.168.1.5 to access the Admin page to find the Firmware number.  To add to the issue, since trying to fix the Windows issue, I no longer have access to my files on my Android based Netgear Ready-CLOUD app.  What other info can I provide?

Thanks in advance!

[mdgm-ntgr]

You could provide your logs (see the Sending Logs link in my sig).

[jhusn001]

Logs sent attn: mdgm ref ReadyCLOUD OFFLINE

[mdgm-ntgr]

We have newer firmware ReadyNAS OS 6.6.1 now available!

You may wish to give that a try and also try disabling IPv6. If you still have issues please check the PM I just sent.