- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
ReadyCloud: Device is offline
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
When I log onto ReadyCloud it says my device is offline and to check internet connectivity and that it is on. We had a powercut over the weekend and so a few systems rebooted, including the ReadyNas device. The device is online (I can access it by logging onto its IP address) and I can get ReadyCloud to work by pressing the button on the device for 5 seconds and then using the 'Discover' button. However this only works as long as I am logged in. If I log out and then back in it loses the device again - not helpful when I want to access files remotely. Does anyone have any suggestions?
I have a ReadyNas 104 system.
Many thanks,
Olivia
Solved! Go to Solution.
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
There were some entries missing from a config file as this system was updated from very old firmware. I added those missing lines in and it has resolved the problem.
All Replies
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: ReadyCloud: Device is offline
Hello OF,
When you login to ReadyCloud, click Home instead, this should load all the ReadyNAS units that registered to ReadyCloud with your account and ReadyNAS units that invited you to have access.
Regards,
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: ReadyCloud: Device is offline
Hi,
I have been clicking on Home. This is where it is saying my device is offline. Thank you.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: ReadyCloud: Device is offline
Hello OF,
When you do this, is the computer connected to same network where the NAS is and is it wireless or wired to the network?
Please also check in the admin page > Cloud > ReadyCloud if it is turned ON and if the Internet and Services have green check mark.
Regards,
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: ReadyCloud: Device is offline
Hello OF
Can you please send NAS system log? I want to take a look ReadyCLOUD log to determine the issue.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: ReadyCloud: Device is offline
Hi,
The computer is connected to the same network wirelessly. ReadyCloud is also ON and the green check mark is displaying.
Thank you,
Olivia
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: ReadyCloud: Device is offline
Hello,
I have emailed the logs. Thank you for taking a look.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: ReadyCloud: Device is offline
Thanks for the logs. I have sent you a PM.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
There were some entries missing from a config file as this system was updated from very old firmware. I added those missing lines in and it has resolved the problem.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: ReadyCloud: Device is offline
Can you share the fix. I have the same situation - Readycloud is turned on, green checkmarks, settings look good, device always says "offline" regardless of where I'm connected. It was working good until the firmware upgrade a few months ago, then it died.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: ReadyCloud: Device is offline
Hi bimmerx2,
Welcome to the community.
Kindly try updating to the latest firmware; it has a fix for DNS lookup which affects ReadyCloud activity.
ReadyNAS OS 6 Software Version 6.6.1
If that does not resolve it please send in your logs. See How do I send all logs to ReadyNAS Community moderators?
Regards,