application readycould for PC doesn't work

[V20100]

Hello, I have a problem with the application readycould for PC. 
It's been a while since I had a "network unavailable" error message, but when I accessed readycloud via the net everything worked fine. 
I have reinstalled the application, but the latest version does not seem complete and I still have the following error message: "ERR_NETWROK ERR_CONNECT".

 

Can anyone help me please ?

[Marc_V]

Hi @V20100

Welcome to the Community!

Have you tried uninstalling the current version completely before installing the new version? v1.17 should resolve the issue you are having.

If you are having issues with the installation, you might need to try disabling your security software or updating OS first.

Hope this helps!

Regards