ReadyCLOUD & ReadyNAS 2304

[KWheelerAZ]

I have a client I support with a ReadyNAS 2304 and several ReadyCLOUD users working fine, until last week. We just added 2 new users. One logs into ReadyCLOUD and sees the ReadyNAS like everyone else. The other account does not. We've tried every Tech Note we could find, to no avail. It simply says "No ReadyNAS Found". Help!

TIA

[Marc_V · Accepted solution]

@KWheelerAZ

The users where invited from the same ReadyCloud account but one does not see the ReadyNAS, have they tried logging in the app as well? Have you tried removing the user account with issues and then reinviting the user and accepting it? Have you tried using a different browser or PC?

With the message No ReadyNAS found, it is possible that the other user was invited with a different ReadyCloud account but let's make sure and check by reinviting the user and/or adding another one using the same account used to join the NAS to ReadyCloud

HTH

[Marc_V · Accepted solution]

@KWheelerAZ

The users where invited from the same ReadyCloud account but one does not see the ReadyNAS, have they tried logging in the app as well? Have you tried removing the user account with issues and then reinviting the user and accepting it? Have you tried using a different browser or PC?

With the message No ReadyNAS found, it is possible that the other user was invited with a different ReadyCloud account but let's make sure and check by reinviting the user and/or adding another one using the same account used to join the NAS to ReadyCloud

HTH

[KWheelerAZ]

Thanks for the reply. Response to your questions are below.

- All the "user" accounts were added by 1 ReadyCLOUD Admin account.

- The results are the same; App, Web, varying browsers, etc.

- User has been 'removed' & 're-invited' several times. We tried waiting hours, days even. No difference.

- Different PC, different browser, different phones, tablets, OS, etc., etc. All no affect!

I'm out of ideas.

[Marc_V]

@KWheelerAZ

Were you able to try adding another user after that one? or a different account I mean? All other users does not have the issue? Was the invited user able to confirm the invitation?

Can you send me a screenshot of the user details and what you are seeing when logged in thru PM? have it uploaded to a link if possible.

[KWheelerAZ]

I did add another user (account) after him that worked just fine. All other users working just fine. This is the only user affected by this issue.

I'm sorry, "logged in thru PM" ??? Don't understand? PM???

THX

[Marc_V]

Sorry PM = Private Message. Please send me a screenshot thru PM if possible. Also provide me the user account details so we can properly check.

[StephenB]

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@Marc_V wrote:

Sorry PM = Private Message. Please send me a screenshot thru PM if possible. Also provide me the user account details so we can properly check.

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@KWheelerAZ - you send these by clicking on the envelope icon in the upper right of the forum page.

[KWheelerAZ]

PM sent ...

[KWheelerAZ]

OK, now it's working! Whatever you did, thank you.