Re: ReadyNAS Remote iPad app v1.3.4

Trial_Master · ‎2012-06-02

Hi upgraded ReadyNAS Remote on iPad to 1.3.4 and now having issues. Can log onto NAS with ReadyNAS Remote account details but my NAS user accounts will not authenticate now. Everything was working fine prior to app upgrade. I tried uninstalling and reinstalling app.

mdgm-ntgr · ‎2012-06-02

What version of RAIDiator?

Is the ReadyNAS Remote add-on on the NAS up to date?

Can you FTP into the share fine not via ReadyNAS Remote?

Trial_Master · ‎2012-06-02

ReadyNAS NVX Pioneer Edition
RAIDiator 4.2.20

ReadyNAS Remote add-on v1.0.9.51

I see there is a later version will do that right now.

Trial_Master · ‎2012-06-03

Nope made no difference. Can log into my shares with FTP client to by the way.

Installed latest ReadyNAS Remote add-on and rebooted NAS

Uninstalled iPad app and reinstalled

I guess I'll have to wait for v1.3.5

mdgm-ntgr · ‎2012-06-03

Can you access the NAS via ReadyNAS Remote on your Mac/PC?

Trial_Master · ‎2012-06-03

I've only ever used Remote on my IOS devices. I can install PC or MAC client if you like?

Previous app on my iPad has worked fine including today. Shame Apple don't offer a rollback feature.

I should note that if I try to authenticate a second time the app crashes both v1.3.4 on iPad2 and iPhone4

mdgm-ntgr · ‎2012-06-03

Would be worth a shot for trying to help isolate the cause of the problem.

Trial_Master · ‎2012-06-03

Ok just installed Windows 7 client and worked fine. I also remembered my wife had previously installed on her Macbook Pro so we tested that fine too. IOS update is broken 😞

Thanks for asking all the right questions mdgm. Are you in a position to feedback to the powers that be or do i need to lodge a support ticket?

mdgm-ntgr · ‎2012-06-03

Would be a good idea to open a support ticket and possibly PM cap1 to see if he has any ideas.

Trial_Master · ‎2012-06-03

Ok done and done!

The reference number is 18696923

Thanks again for assisting.

chirpa · ‎2012-06-03

The new client can use CIFS instead of only FTP like the previous version, how are your settings for that protocol? The Windows/OSX client use CIFS/AFP.

Trial_Master · ‎2012-06-03

Hi chirpa

CIFS is the main protocol i use, I have enabled FTP purely for ReadyNAS Remote. If the Windows client is not using FTP i can confirm that CIFS is working correctly as far as ReadyNAS Remote is concerned as i have tested with both Win7 and OSX clients and they connect and work without issue.

BMach · ‎2012-06-03

I have updated to v1.3.4 and I also cannot get in with either iphone or ipad.

Look forward to the solution

chirpa · ‎2012-06-03

So v1.3.4 is only CIFS now, not using FTP anymore. The changelog in the AppStore should be getting updated to reflect that better.

For those with connect issues, on the NAS page in the app, click Edit, then the blue arrow on the specific NAS to open its settings. Can you try toggling Guest mode in there and saving to see if that helps connection?

denster · ‎2012-06-03

Same problem here. Not able to connect with Ipad3 and Iphone4s with agent APP ReadyNas remote V1.3.4
My Window 7 laptop is still able to connect.

please help ...Update to version 1.3.5???

chirpa · ‎2012-06-03

Do you have Guest/Public access for your shares in the CIFS protocol? Have you tried editing the login information in the iPhone app (I detailed that two posts up).

Mark01244 · ‎2012-06-03

Same for me, I've tried via normal & guest login.

I can access the NAS and view the shares etc but can't copy or open any files on the iPad

chirpa · ‎2012-06-03

What make/model NAS do you guys have? What firmware on it? Under System>Performance (not all models), do you have 'Optimize for OSX' enabled?

Trial_Master · ‎2012-06-03

chirpa wrote:
So v1.3.4 is only CIFS now, not using FTP anymore. The changelog in the AppStore should be getting updated to reflect that better.

For those with connect issues, on the NAS page in the app, click Edit, then the blue arrow on the specific NAS to open its settings. Can you try toggling Guest mode in there and saving to see if that helps connection?

Made no difference. When is the IOS app either being rolled back or v 1.3.5 released? It is clearly the new app. I'm happy to go back to the previous version.

chirpa · ‎2012-06-03

I don't know if/when a roll-back may happen. I've informed the devs for it yesterday, still waiting to find out more.

In the meantime, waiting to get more details from you guys,... NAS and firmware?

Trial_Master · ‎2012-06-03

Here you go....

ReadyNAS NVX Pioneer Edition
RAIDiator 4.2.20

ReadyNAS Remote add-on v1.0.9.78

BMach · ‎2012-06-03

Pro (v1) 4.2.21-T15
Duo (v1) 4.1.9-T15

denster · ‎2012-06-04

ReadyNAS DUO RND2210 (Ultra 2 [X-RAID2])
Firmware: RAIDiator 4.2.20
ReadyNAS remote v1.0.9.78
APP ReadyNAS remote v1.3.4

Jim_in_ca · ‎2012-06-04

Same problem here. Netgear has dropped me in the grease on this one. Need a solution ASAP.

ReadyNAS Ultra 2 Plus [X-RAID2]
Firmware: RAIDiator 4.2.20
ReadyNAS Remote add-in v1.0.9.78
ReadyNAS Remote iPad and iPhone app: v1.3.4

Anyone with an open support ticket, please post your resolution here for everyone's benefit. Thanks!

Trial_Master · ‎2012-06-04

I have an open support ticket 18696923

I'm not really getting far i'm stuck in Support Desk Script World where they are asking for screen shots etc... Might be a few months before Netgear acknowledge that IOS app v1.3.4 is the issue not us.