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Forum Discussion
Can't access NAS - password fail - and not showing up on TV
Hi all,
Firstly, thanks for any help you might be able to give me.
Mods - please move this if it needs to be in a different forum, I looked, but I couldn't work out which it needed to be in, it didn't seem to fit anywhere... :oops:
I have an Ultra6 NAS (RNDU6000 ReadyNAS Ultra 6). It's replacing a 2-bay unit that got fried in a lightning strike (lightning hit the power pole outside my house and fried the phone line. All the power-boards had spike-detection, but, unfortunately the phone line didn't. The strike fried the modem and everything attached to it via Cat5 cable)... But I digress...
I got the NAS a few months ago, but, we've just moved house so I haven't had a chance until today to really do anything with it. I plugged it in, but, didn't use it.
The NAS is connected to a NetGear switch via Cat6 cable. The switch is connected to the modem. (The modem is in our study, and we have Cat6 access points all around the house - thankfully the house's owner does cabling for a living! lol) - anyway - also connected to the switch is my CPU (named Cougar) and a WDLive media box.
When I had my old NAS, I could 'see' it on the network as if it were just another drive. I could move files onto and off it, again, as if it was just another drive, and it didn't ask for a password.
Today, I tried to get into the NAS, and I can 'see' it on the network, but, when I try to get into it a popup box pops up saying "Windows Security" "Enter Network Credentials". It gives me an initial account of "COUGAR/NAS-BOX" and asks for a password. I've tried all the passwords I usually use for things (even made up a few others, however, nothing worked.
I have also logged into the management system of the NAS but I can't see anywhere there where I can remove the requirement to log in with a password...
Under "User accounts" it says no accounts found.
In the Network settings it says the status of the unit is 'Offline'... and the NAS doesn't show up on the WDLive unit's interface (on my TV).
The way I want my system to work is that I move completed files from my CPU onto the NAS, then I access the NAS from the computer to watch shows.
I would appreciate any thoughts you might have.
Thanks :)
B_C.
Firstly, thanks for any help you might be able to give me.
Mods - please move this if it needs to be in a different forum, I looked, but I couldn't work out which it needed to be in, it didn't seem to fit anywhere... :oops:
I have an Ultra6 NAS (RNDU6000 ReadyNAS Ultra 6). It's replacing a 2-bay unit that got fried in a lightning strike (lightning hit the power pole outside my house and fried the phone line. All the power-boards had spike-detection, but, unfortunately the phone line didn't. The strike fried the modem and everything attached to it via Cat5 cable)... But I digress...
I got the NAS a few months ago, but, we've just moved house so I haven't had a chance until today to really do anything with it. I plugged it in, but, didn't use it.
The NAS is connected to a NetGear switch via Cat6 cable. The switch is connected to the modem. (The modem is in our study, and we have Cat6 access points all around the house - thankfully the house's owner does cabling for a living! lol) - anyway - also connected to the switch is my CPU (named Cougar) and a WDLive media box.
When I had my old NAS, I could 'see' it on the network as if it were just another drive. I could move files onto and off it, again, as if it was just another drive, and it didn't ask for a password.
Today, I tried to get into the NAS, and I can 'see' it on the network, but, when I try to get into it a popup box pops up saying "Windows Security" "Enter Network Credentials". It gives me an initial account of "COUGAR/NAS-BOX" and asks for a password. I've tried all the passwords I usually use for things (even made up a few others, however, nothing worked.
I have also logged into the management system of the NAS but I can't see anywhere there where I can remove the requirement to log in with a password...
Under "User accounts" it says no accounts found.
In the Network settings it says the status of the unit is 'Offline'... and the NAS doesn't show up on the WDLive unit's interface (on my TV).
The way I want my system to work is that I move completed files from my CPU onto the NAS, then I access the NAS from the computer to watch shows.
I would appreciate any thoughts you might have.
Thanks :)
B_C.
14 Replies
Replies have been turned off for this discussion
- Did you try "admin" as the username, and the NAS admin password?
What firmware are you running on the ultra?
BTW, it is odd that the network status is "offline". Do you see many errors when you click the "show errors" button? Also, do you only have 1 ethernet cable connected to the ultra? - Hi Stephen,
Thanks for your reply :)
I did try admin/NAS-password, it didn't work :(
Just in case I did it wrong - I clicked on 'Use another account' and typed 'admin' in as the username, then the correct password in - and it still comes up 'access denied'.
The 'Show errors' say this:
-------------------------------------------------------
The first port says: "Offline"
Network Errors [Ethernet 1]
TX packets 0
TX errors 0
TX dropped 0
TX overruns 0
TX carrier 0
RX packets 0
RX errors 0
RX dropped 0
RX overruns 0
RX frame 0
Collisions 0
------------------------------------------
The second port says: "Online/1Gbit/Full-Duplex"
Network Errors [Ethernet 2]
TX packets 18572
TX errors 0
TX dropped 0
TX overruns 0
TX carrier 0
RX packets 48604
RX errors 0
RX dropped 15
RX overruns 0
RX frame 0
Collisions 0
----------------------------------------
Does it matter that I have port 2 with the cable instead of port 1? I can get my daughter to get in there and swap it over if needed...
There IS only one cable connected to the Ultra, should I have two???
I'm sorry, I'm not sure how to check the firmware, I checked the manual, but I can't see how to check it. :(
When I try to log in via the 'mystora' page, it just says 'Stora is offline'.
The firmware will, however, be the same as was bought with the machine, it's basically been unused since I bought it so I haven't had it connected enough to update the firmware.
Thanks again,
Larysa.
PS: I have another question about RAID - can I ask it here, or would you prefer if I started a new thread? - Using port 2 is fine, and I am not seeing any issues with the ethernet connection.
If you log into the admin page of the NAS, you will see the firmware on the home page (about half way down). Right below the serial number.
Also, if you look on the security mode page (click on security on the left), is the NAS set to "user" security mode?
On RAID, a new thread is probably less confusing, but you can ask on this one if you like. - Geez, you’d think by now I’d know to write long replies in word in case I lose them, but no… After over 15 years on forums, alas, I still get caught, so, after the big long reply I wrote – and lost - here’s a shortened version.. Grrr…
Firstly, thanks, again, Stephen, for your help.
The firmware is version 4.2.24… Probably about 5 updates behind, lol.
There’s nothing on the security ‘page’ – when I click on ‘security’ in the left menu, nothing happens, but there are two sections under the drop down – “Admin Password” and “User&Group Accounts”. Nothing under the Admin Password that seems to fit the question, and under the User Accounts it says “User accounts not found”.
With regard to RAID… I think I have a basic understanding of how it works (although my understanding may be VERY basic! Lol)
I *think* what I want is Raid-0 but I wanted to check whether I was right, and, how I change things if I am…
Currently it says:
Configuration: RAID Level X-RAID2, 2 disks
Status: Redundant
I currently have two 2.5Tb drives in the NAS, and I (obviously) want to add more lately…
I don’t need redundancy or mirroring because I have alternate backup facility, I simply want to use the NAS as a server for TV and movies.
I think it is RAID-0 I need because I want it to all show up as one drive on my windows explorer.
I am, however, wondering whether I should have them as JBOD because I’m concerned that, as I understand it, if they are RAID-0 and one of the drives drops dead, they are all unusable.
So – I currently have 5Tb in there, the next step is to add two more 3Tb, then next year, when I can afford it, another two 3Tb drives. This way, in the end, I’ll have 17Tb in there. That should be enough to keep me out of mischief for a while… (Incidentally, I can’t remember who, but, someone told me it’s best to add the drives in pairs, is that correct???)
Anyway, so, thanks again for your advice, I hope all of the above makes sense.
B_C - Current firmware is 4.2.26 - you are not that far behind! There are some security patches in 4.2.26, so I do suggest you upgrade. Resolve the data access problem first though.
Back to the main issue...
You should be seeing the folders when you browse the NAS. The fact that you can log into the web interface means that the network itself is ok. A couple of things to try:
(a) If you are running Wndows (Vista, Win 7, or Win 8 ) make sure that their network connection is either "home", "work", or "private".
(b) Go into the windows credential manager and remove any credentials that may be stored there for the NAS.
(c) try enabling http for your shares (if not enabled already), and then enter http://nasname/shares in your browser window, and make sure you can see the files from there.
That is true. Another issue is that RAID-0 cannot be expanded - which is what you want to do. So multiple volumes are in your future anyway.boolean_chants wrote: ...I am, however, wondering whether I should have them as JBOD because I’m concerned that, as I understand it, if they are RAID-0 and one of the drives drops dead, they are all unusable...
It is true that with jbod you cannot map multiple volumes to the same drive letter. However, you can create a desktop shortcut to the NAS that has a similar effect (\\nasname will still show you all the shares).
I believe there is a problem going above 4 data volumes though - which would be a problem for you since you have 6 bays. One workaround is to use RAID-1 or RAID-5 protection for a couple of volumes. Or if some of your data is truly discardable (backups for instance) you could create a multi-drive RAID-0 volume just for those files. Either way, if you span multiple drives with flexraid you want those drives to be of equal size.
As you probably know, you will need to do a factory reset to switch to flexraid (which will require you to rebuild the NAS from scratch and reload your data from backup).
Been there, done that. :Dboolean_chants wrote: Geez, you’d think by now I’d know to write long replies in word in case I lose them, but no…
Selecting the full post, and copying it to the clipboard every now and then is another approach. Though that is another thing that I usually wish I had done after the fact... :slap: - Thanks Stephen,
I'm running Win 8.1 - in case that makes a difference :)
It sounds like I really should have got the 4-bay system, damn. Still, as you say, I could RAID two of them, then maybe just use that for the data I really want (the stuff I keep having to re-dl every time I lose my data! lol)
Biggest issue is that, while I'm not completely dense, I'm not as computer-literate with these types of things as I'd like to be. Wouldn't it be delightful if you could see what the hell was going on here and wave your magic wand over it? :)
Hey, a totally unrelated - but not really - question - The 2-bay NAS I had that died in the lighting strike had two 2TB drives in it, and the computer techs at Computer Alliance (a big computer shop here in BNE) looked at them, and said that because they were RAID-0 and it was an old NAS - the data couldn't be accessed, even though the drives themselves were fine, and still ran. Is this true? Do you think if someone else has the same NAS system they could just put my drives into it and voilois the data would be see-able? It'd be a PITA to get the 4Tb of data back! The shop suggested it get sent to a data recovery agent, and I *think* my insurance will foot the bill for it, but, how in heck would they be able to do it without use of another NAS?
I'll go play with the system and see what I can do. If you can think of anything else, please let me know. :D
It might - I'm not running Win 8.1 myself. Though it still has the windows credentials manager.boolean_chants wrote: I'm running Win 8.1 - in case that makes a difference :)
If you purchased the NAS new, you can also get free Netgear support (phone/chat for the first three months, email afterwards) at support.netgear.com. It might be time to try that.
Usually I don't like to make unneeded changes while troubleshooting - because I don't want to risk making the issue more complicated to fix. That's why I suggested waiting on the firmware upgrade. But since you are running win 8.1, you might want to upgrade the NAS firmware first, not later. There are some updates to the file sharing protocol in the NAS which might matter. Though if you decide to try support, wait for them to engage before you do anything more on the NAS.
Yes, they should be able to - certainly if this was a ReadyNAS. The OS partition and configuration is on the disks. If the firmware installed on the drives isn't matched to the version stored in the NAS flash, then the NAS will upgrade/downgrade the firmware on the OS as part of the boot process. The workaround (which requires that you know the firmware version on the disks) is to install the firmware onto the NAS by putting in a scratch disk first, letting it install, and then manually loading the firmware. This would only be a problem if the firmware installed in the NAS (or on the drives) was very old.boolean_chants wrote: ...Do you think if someone else has the same NAS system they could just put my drives into it and voilois the data would be see-able?
I also think that the shop you tried either didn't have the right tools or the right knowledge. All ReadyNAS use a standard RAID (even with xraid, it is standard RAID on the disks). The data volumes can be mounted on standard linux systems if you know how. There is a guide for sparc-based readynas here: http://home.bott.ca/webserver/?p=306 RAID-0 might require a slightly different procedure - not sure about that.- OK, sorry it's taken a while to reply, but we finally got it working. You were right (obviously), StephenB, it was a sharing thing. It's working on the TV through the WDLive now. :)
Now just to argue with the RAID. I need to change it. I've backed the data on the NAS up to a HDD, and decided to go with RAID1. I think this is the best idea, because, as I understand it, it means that if one drive fails the other one will act as backup. I don't *really* need backup because I have it all uploaded to the cloud, but, I think that will be the best long-term. I've had a few drives fail in the last couple of years and had to DL a lot of repeat stuff.
I'd be interested in your thoughts, particularly as I have a 6-bay NAS. Do you think it'll be Ok with six drives as three pairs? For example, currently there are two 2.5Tb drives in there, but I want to put another two pairs of 3Tb drives in there in due time...
I think that if I duplicate the data onsite, PLUS use an offsite cloud backup (through Crashplan) - that should see me safe...
Do you think that's a good idea? - My own approach is similar to what you are thinking:
(a) RAID-5 on my pro-6
(b) duplicated data onsite (in my case 3 copies of everything, including the original).
(c) Crashplan
Going with 3 RAID-1 volumes on the NAS is conservative. One benefit is that it is much easier to recover the data if the NAS itself fails. The cost is that you are allocating 3 drives to redundancy, instead of 1.
BTW, I'd also recommend a UPS (with a USB interface connected to the NAS). - Thanks Stephen, a UPS is my next big purchase. If I had a UPS last year I wouldn't have lost all my data to a lightning strike. (I didn't have Crashplan then, either. The old site I had purported to allow you to upload as much as you want, however, they lied and I got disillusioned so I gave the remote backup idea away until I read about Crashplan on Whirlpool forum).
Having RAID-5 would require me to get another two disks now, wouldn't it? I was under the impression that you had to have at least 4 disks for RAID-5, and it didn't work on larger drives, but hey, I may have read the wrong info...
Before I go try to work out how in hell to change the RAID on the NAS - do you think I should do RAID-5? I chose RAID-1 because I was concerned if one drive died I wanted to be able to have a duplicate, but I see that's the same with RAID-5 - if one drive dies, you can replace it. What's the odds of more than one drive dying at the same time (without a catastrophe like lightning...
If I do RAID-5 - can I start with 4 drives and add the other two later? I might be able to afford two more drives soon...
I'm sorry to be vacillating, but I really appreciate your time and help.
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