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Re: Amazon Drive sync skips some files
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Amazon Drive sync skips some files
Hello,
Amazon Drive Sync skips files which start with "-" and "+" signs. Can this be fixed?
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Re: Amazon Drive sync skips some files
hi @mrQQ!
I don't think this will be fixed on the NAS side; Amazon drive limits the filename to contain any special characters which in this case "-" and "+" are part of the list. You will have to rename the filenames before the upload can be possible.
Here is a link regarding that information Amazon Incompatible File names
Hope this helps!
Regards
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Re: Amazon Drive sync skips some files
Hi @mrQQ
We’d greatly appreciate hearing your feedback letting us know if the information I’ve provided has helped resolve your concern or if you need further assistance. If ever your concern has been resolved, I encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The NETGEAR Community looks forward to hearing from you and being a helpful resource in the future!
Regards
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Re: Amazon Drive sync skips some files
- and + are not part of the list, unless you're seeing something I am not. This is further proven by the fact that I can upload those files without any issues using web browser.
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Re: Amazon Drive sync skips some files
Hi @mrQQ
You are correct, my apologies on not being able to check right away. The NAS do not sync files that start with +- signs but will upload it through the Web browser.
ReadyNAS will sync files with any compatible special characters as long as it does not include the +- signs at the beginning of the filename. I tested this using RN104 on OS 6.9.0
I will try to inquire this with support and post an update once we have feedback.
Regards
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Re: Amazon Drive sync skips some files
Hi @mrQQ
I would suggest logging a case with NETGEAR Support through Phone or Chat so they can check on this issue and escalate if needed. Higher tier experts might need to check on this.
Regards
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Re: Amazon Drive sync skips some files
oh but it says it needs serial number, and I have no idea where to find it...
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Re: Amazon Drive sync skips some files
Oh, sorry for missing that 😞
Unfortunately..
Based on your serial number and purchase date, NETGEAR can offer you the following support options:ComplimentaryAsk our communitySearch our knowledge basePaid@StephenB wrote:Your complimentary 90 day technical support expired on Nov 08, 2013.
You can purchase a paid support subscription to extend your coverage.
Unless there's a different method of submitting bug reports?
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