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Re: Application twonky cannot be installed

Crash_HI
Guide

Application twonky cannot be installed

Hi,

I am trying to reinstall a ReadyNAS 516, and am unable to install the Twonky Media Server.

I downgraded the OS to ReadyNASOS-6.10.8-x86_64, and also added the changes specified in this thread:

https://community.netgear.com/t5/Using-your-ReadyNAS-in-Business/How-I-got-apt-update-and-install-to...

 

When I try to install either from the app page or by uploading twonky_1.0.1_amd64.deb, I get the following error:

 

Apps operation failed
Application twonky cannot be installed

 

I've installed three other apps without any problem.

 

Any suggestions would be appreciated.

 

Thanks

 

Message 1 of 11
StephenB
Guru

Re: Application twonky cannot be installed


@Crash_HI wrote:

 

Apps operation failed
Application twonky cannot be installed

 


Look in the full log zip, there will be more details in there.

Message 2 of 11
Crash_HI
Guide

Re: Application twonky cannot be installed

This was in the install_deppkg.log, but I don't know how to resolve it:

---

Install app twonky
fv-app-install-utils.c:101(info) [twonky](0%) prepare
fv-app-install.c:674(error) fv-app-install (twonky): error code [100]: Reading package lists...
Building dependency tree...
Reading state information...
Some packages could not be installed. This may mean that you have
requested an impossible situation or if you are using the unstable
distribution that some required packages have not yet been created
or been moved out of Incoming.
The following information may help to resolve the situation:

The following packages have unmet dependencies:
twonky : Depends: lib32stdc++6 (>= 4.4.5~) but it is not going to be installed
E: Unable to correct problems, you have held broken packages.

fv-app-install-utils.c:121(info) [twonky](0%) abort

---

I tried this, but it did not work:

---

# apt-get install libstdc++6
Reading package lists... Done
Building dependency tree
Reading state information... Done
libstdc++6 is already the newest version (4.9.2-10+deb8u2).
0 upgraded, 0 newly installed, 0 to remove and 6 not upgraded.

---

Thanks!

Message 3 of 11
Sandshark
Sensei

Re: Application twonky cannot be installed

Did you perform apt-get update after making the changes?  Did you get any error messages when you did so?

 

NOTE:  Do not perform apt-get upgrade.

Message 4 of 11
StephenB
Guru

Re: Application twonky cannot be installed

Looking at this combination

 

libstdc++6 is already the newest version (4.9.2-10+deb8u2).
twonky : Depends: lib32stdc++6 (>= 4.4.5~) but it is not going to be installed

The system already has a newer version of the library than twonky needs.

 

I think the problem is more likely in the twonky install.  It's a really old app ( June 2013)

 

Message 5 of 11
Crash_HI
Guide

Re: Application twonky cannot be installed

Granted, although Twonky is running fine on another ReadyNAS 628x with OS 6.10.10. I would like to get it installed on this ReadyNAS 516.

 

Thanks

Message 6 of 11
StephenB
Guru

Re: Application twonky cannot be installed


@Crash_HI wrote:

Twonky is running fine on another ReadyNAS 628x with OS 6.10.10. 


DON'T uninstall it, as I think you'll find you won't be able to reinstall.

 

If you are comfortable with ssh, you might be able to copy the relevant folders and files to the RN516.

Message 7 of 11
Crash_HI
Guide

Re: Application twonky cannot be installed

If I just copy the application directory, will it function?

Thanks

Message 8 of 11
Crash_HI
Guide

Re: Application twonky cannot be installed

I was able to get it to install by the following (I think):

 

1. Downgrading firmware to 6.10.2

2. SFTP in and update the sources.list and apt.conf, modified for this revision

3. SSH in and use: apt-get update

4. Install Twonky

 

After this, I could see that it installed some lib32gcc libraries during the Twonky install, and the app functions correctly so far.

 

Thanks!

Message 9 of 11
StephenB
Guru

Re: Application twonky cannot be installed

Great.  It should be safe to upgrade to 6.10.9 (or .10 if you prefer).

 

If you use antivirus, you definitely need to upgrade firmware again, as there were several fixes to that after 6.10.2.

Message 10 of 11
Crash_HI
Guide

Re: Application twonky cannot be installed

Hi,

I've upgraded only to 6.10.9 in case I need other apps in the future. I'm currently syncing the upgraded drive capacity, and then it's on to backing up the other NAS onto this one. I'm not running the antivirus at present, as I don't want it to delete utilities I sometimes need, that might be considered "unwanted programs".

 

Thanks!

Message 11 of 11
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