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Can't connect to NV+ Admin
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2015-06-15
01:31 PM
2015-06-15
01:31 PM
Can't connect to NV+ Admin
I have an NV+ on my network. Nothing complicated -- NV+, router, 2 pc's. With the exception of changing out the router, not much has changed. I can see the NV+ on the network, read and write to it, but can't get to the Admin screen using RAIDar - it can see it, all green lights, running 4.1.9.
I've noticed that when it gets really warm (during the summer), the NAS stops connecting and I need to reboot it. Then it's fine, but I still can't get to the Admin panel and I've done a reinstall of the OS, but no luck.
Thoughts?
Thanks.
I've noticed that when it gets really warm (during the summer), the NAS stops connecting and I need to reboot it. Then it's fine, but I still can't get to the Admin panel and I've done a reinstall of the OS, but no luck.
Thoughts?
Thanks.
Message 1 of 19
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2015-06-15
01:50 PM
2015-06-15
01:50 PM
Re: Can't connect to NV+ Admin
What happens when you type https://IP_of_NAS (ex https://192.168.3.50) on your web browser?
Are you getting any error messages?
Are you getting any error messages?
Message 2 of 19
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2015-06-15
02:22 PM
2015-06-15
02:22 PM
Re: Can't connect to NV+ Admin
I get unable to connect.
I've tried https://IP_OF_NAS/Shares as well as https://IP_OF_NAS/Admin and nothing
I've tried telnet to IP_OF_NAS 80 (and 443). Nothing.
RAIDar sees it, but I think HTTPS is off or not running.
How can I turn on HTTPS without connecting to it?
I've tried https://IP_OF_NAS/Shares as well as https://IP_OF_NAS/Admin and nothing
I've tried telnet to IP_OF_NAS 80 (and 443). Nothing.
RAIDar sees it, but I think HTTPS is off or not running.
How can I turn on HTTPS without connecting to it?
Message 3 of 19
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2015-06-15
02:30 PM
2015-06-15
02:30 PM
Re: Can't connect to NV+ Admin
Did the problem start when you changed router? What are the IP addresses of nas , PC and router?
Do you have ssh access?
Do you have a backup?
Have you tried a direct connection between nas and PC?
Do you have ssh access?
Do you have a backup?
Have you tried a direct connection between nas and PC?
Message 4 of 19
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2015-06-15
02:37 PM
2015-06-15
02:37 PM
Re: Can't connect to NV+ Admin
The problem started a while ago when I lost the admin password and had to reset the box.
IP of router: 192.168.1.1
IP of NAS: 192.168.1.151
IP of PC: 192.168.1.8
Not sure how to test SSH
Don't have a backup - this is my backup
Tried a direct connection, but couldn't get anywhere, but didn't have RAIDar installed on my laptop
IP of router: 192.168.1.1
IP of NAS: 192.168.1.151
IP of PC: 192.168.1.8
Not sure how to test SSH
Don't have a backup - this is my backup
Tried a direct connection, but couldn't get anywhere, but didn't have RAIDar installed on my laptop
Message 5 of 19
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2015-06-15
03:22 PM
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2015-06-15
03:29 PM
2015-06-15
03:29 PM
Re: Can't connect to NV+ Admin
Using windows explorer, yes - I see the shares and I can read / write. Going there via a web browser - no.
Message 7 of 19
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2015-06-15
04:58 PM
2015-06-15
04:58 PM
Re: Can't connect to NV+ Admin
Then the first step is to copy off any data you need.
Message 8 of 19
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2015-06-15
05:06 PM
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2015-06-15
05:37 PM
2015-06-15
05:37 PM
Re: Can't connect to NV+ Admin
You said you had no backup, Since your data is clearly at risk, you should start by copying anything you need off the NAS.
Message 10 of 19
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2015-06-15
05:40 PM
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2015-06-15
06:05 PM
2015-06-15
06:05 PM
Re: Can't connect to NV+ Admin
Likely the problem is a filling OS partition. If that is the case, you will lose CIFS access also (as it continues to fill).
Options would include
(a) paid (per incident) Netgear Support
(b) courtesy support from a Netgear employee who monitors the forum
(c) Do a factory reset, reconfigure the NAS and restore data from backup.
Options would include
(a) paid (per incident) Netgear Support
(b) courtesy support from a Netgear employee who monitors the forum
(c) Do a factory reset, reconfigure the NAS and restore data from backup.
Message 12 of 19
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2015-06-15
06:08 PM
2015-06-15
06:08 PM
Re: Can't connect to NV+ Admin
Any way to pull the drives, put in other drives (if necessary), reset / reconfigure the NAS, put old drives back in? Always knew the "nuclear" option was there (C), just hoping there's something out there that I don't know.
Message 13 of 19
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2015-06-15
10:50 PM
2015-06-15
10:50 PM
Re: Can't connect to NV+ Admin
Zekeman, the reset is designed to wipe the disks so no what you suggest will not help. Sent you a PM
Message 14 of 19
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2015-06-15
11:05 PM
2015-06-15
11:05 PM
Re: Can't connect to NV+ Admin
A few logs filled up the 2 GB OS partition. Should be fixed now.
Message 15 of 19
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2015-06-16
05:32 AM
2015-06-16
05:32 AM
Re: Can't connect to NV+ Admin
Looks like the issue has been solved by clearing out the logs. Thanks MDGM!
Message 16 of 19
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2015-06-16
06:10 AM
2015-06-16
06:10 AM
Re: Can't connect to NV+ Admin
You can manually delete logs from the web ui periodically to help prevent this from happening again. If you are comfortable with ssh access, then enabling that also lets you monitor the OS partition usage.
Zekeman wrote: Looks like the issue has been solved by clearing out the logs. Thanks MDGM!
Message 17 of 19
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2015-06-16
06:14 AM
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2015-06-16
06:16 AM