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Re: Can't re-install OS or Factory reset 102
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Can't re-install OS or Factory reset 102
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Re: Can't re-install OS or Factory reset 102
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Re: Can't re-install OS or Factory reset 102
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Re: Can't re-install OS or Factory reset 102
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Re: Can't re-install OS or Factory reset 102
I realise that this a somewhat dated post but I'm in the same boat. On power up, only the power and act lights are on steady. The unit will not shut down unless the power is removed. I've tried OS reinstalling and Factory resetting with no success. Moreover, the unit is not detected when plugged into the router. I've also tried a direct connection by ethernet cable to my mac but without DHCP, I can only allocate an IP address to my mac. I think my NAS 102 was 192.168.1.xxx.
So, no access and no apparent way of resetting it to either internal OS or Factory.
Is there anything else that I can try please?
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Re: Can't re-install OS or Factory reset 102
Did this happen after you upgraded to 6.4.0?
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Re: Can't re-install OS or Factory reset 102
Yes. On starting ReadyNAS Admin page, I was advised that 6.4.0 was available (I had 6.1.9). It downloaded and then said that it was rebooting, please wait...
There were no power outages or any attempt to switch the NAS off manually. After waiting for about 20 minutes, we refreshed the admin page unsuccessfully and in File Explorer, the NAS wasn't detected any more.
Since then, we've accessed the boot menu and tried an OS reinstall and Factory reset - both unsuccessful. Regardless of whether I try and start the unit normally or using a reset function, the outcome is the same: Act light on, Power light on flashing for about 10 seconds then on steady, no Disk lights, power off only possible by removing cable or switching off at the wall.
There is one other "positive" note which is that although the NAS isn't discoverable, one of its data lights flashes as if connected to a network. I don't know if that's relevant.
Many thanks for your prompt reply.
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Re: Can't re-install OS or Factory reset 102
The upgrade process includes updating the boot loader, and that apparently failed in your case. It sounds like you need a USB boot recovery.
This faq should help: http://kb.netgear.com/app/answers/detail/a_id/29961?utm_source=community&utm_medium=announcement&utm...
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Re: Can't re-install OS or Factory reset 102
By jingo!
It didn't work the first time but I used the same USB stick a second time and THAR SHE BLOWS!!!
Ahum...
Many thanks. Great response from a support forum. I like to think I'm IT savvy although we're still all learning new "tools" for our toolbox. I can't help thinking that this is beyond some home users who will just return it to the shop.
All the best and thanks again.
David