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Re: Cannot reach the NAS put ping works

doug96
Aspirant

Cannot reach the NAS put ping works

After setting up the Duo v2 (confirmed it is a duo v2), but it's currently not working unfortunately. I made a share document in ReadyNAS, give acces to everyone first. In file manager and in Total commander I can see the folders like this: 

- Network (Workgroup)

- /my routers long name/

- ReadyNas Duo [NASname]

- NASname: ReadyNAS Duo v2

 

Cannot click on the bottom two, opening up the Network (Workgroup), and I see nothing, just blank, without folders and it also opens up slowly. In cmd I pinged the ip address of the NAS (192.168.0.xxx) and it works perfectly. I have read a bunch of articles, forum openings, nothing helped at this moment. Any advise? 

 

Thanks

Model: RND2000v2|ReadyNAS Duo v2 Chassis only
Message 1 of 10
StephenB
Guru

Re: Cannot reach the NAS put ping works

Are you accessing the shares from a PC?  If so, are you running Windows 10 or MacOS Catalina?

 

 

Message 2 of 10
doug96
Aspirant

Re: Cannot reach the NAS put ping works

Accessing from my PC, Win10, cable connected to my router. 

Message 3 of 10
StephenB
Guru

Re: Cannot reach the NAS put ping works


@doug96 wrote:

Accessing from my PC, Win10, cable connected to my router. 


Go into "turn windows features on or off" on the PC, and then install the SMB 1/CIFS client.

Message 4 of 10
doug96
Aspirant

Re: Cannot reach the NAS put ping works

Yes, checked it. It was already turned on. What to do next?

Message 5 of 10
StephenB
Guru

Re: Cannot reach the NAS put ping works


@doug96 wrote:

Yes, checked it. It was already turned on. What to do next?


Try running CMD on the PC, and then enter

net use * /delete /y
net use t: \\nas-ip-address\C /user:admin nas-admin-password

using the real IP address and NAS admin password of course, and see if that works.  Be careful on the typing (spaces and the two slash directions).  The first command terminates any open SMB sessions; the second attempts to mount the NAS data volume as drive letter T. 

 

If you are still using the NAS default admin password, you'll need to change that to a different password first.

Message 6 of 10
doug96
Aspirant

Re: Cannot reach the NAS put ping works

There are no entries in the list - popped up trying the first line. The interesting thing is, when I open File manager (not total commander for now) and click on "This PC", I see on the "Network Locations" list my NAS. I can even open it, I see the folders what I created, but that's it, I cannot do anything (no deletion, no copy, nothing does). Should I worry now?

Message 7 of 10
StephenB
Guru

Re: Cannot reach the NAS put ping works


@doug96 wrote:

There are no entries in the list - popped up trying the first line. 


That is a normal status - did you try the second command or did you stop there?

 


@doug96 wrote:

The interesting thing is, when I open File manager (not total I can even open it, I see the folders what I created, but that's it, I cannot do anything (no deletion, no copy, nothing does). Should I worry now?


No.  Try both commands if you didn't do that earlier.

 

I think you have a windows credentials problem - easily fixed but it would to confirm it.

Message 8 of 10
doug96
Aspirant

Re: Cannot reach the NAS put ping works

Yeah, now I tried it as you asked for, seems like to work. The only thing is I see one drive only. Should I try it with d: replacing the c: in cmd?

Message 9 of 10
StephenB
Guru

Re: Cannot reach the NAS put ping works


@doug96 wrote:

The only thing is I see one drive only. Should I try it with d: replacing the c: in cmd?


You are seeing one volume (which is called C).  

 

Normally the NAS would be set up using XRAID/RAID-1.  With this setup there is only one volume (think of it as a virtual disk).  The two disks are mirrored (so everything written to one is written to the other).  This gives you some protection from data loss during routine disk replacements - and also allows you to expand the volume later on.  BTW, this protection is useful, but not enough to keep your data safe.  The best way to do that is to back up your data to at least one other device.

 

If you log into the NAS web UI ( https://192.168.0.xxx/admin ) you should be able to check if the NAS is using this mode or not.  Note it is the default mode - you'd have had to do something special during setup to configure it to use one volume for each disk.  This is described as the "JBOD" mode in the FlexRaid chapter (page 21) in the user manual here: ReadyNAS for Home RAIDiator 5.3

 

If you do want to switch to JBOD, you will need to use the older version of RAIDar (4.3.8) found here:  https://kb.netgear.com/20684/ReadyNAS-Downloads#raidar  Version 6 won't work for this.

 


@doug96 wrote:

Yeah, now I tried it as you asked for, seems like to work. 


Ok.  

 

The next step is to create a user account on the NAS, using the instructions on page 51 of the user manual.   While you can create more than one, if you are wanting full access to the NAS from all your PCs you can share a single account.

 

Then log into your router and reserve your NAS IP address, so the NAS will also be assigned the same address.  Most routers have this feature - often it's called "Address Reservation", but it might also be called "ARP binding" or "Mac Address Binding".

 

Once this is done, you open the Windows Credential Manager.  Delete any credentials for the NAS that might be there already, and then  set up two Windows Credentials for the NAS.  One of these will use the IP address, the other will use the NAS host name.  The username and the password are for the user account you set up on the NAS earlier.

 

At this point, reboot the PC.  You should be able to access the NAS shares by entering the IP address in the file explorer address bar ( \\192.168.0.xxx ).  The direction of the two slashes matters - if you get that wrong, Windows will open up your web browser.  

 

Once you've confirmed that you can access by IP address, try accessing by the host name ( \\NASname ).  This doesn't always work with Windows 10.  If it fails for you, there are two options.  One is to just access by the IP address.  The other is to edit the Windows HOST file and add NASname (and it's IP address) to that file.  We can give you more detailed instructions on that if you need them.

 

 

 

 

 

 

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