Re: Device is offline please wait

Airat · ‎2015-12-20

Checked other topics with same topic but did not find answer.

I have SSH enabled and tried this

root@ttk-nas-77:/etc/init.d# systemctl status readynasd
readynasd.service - ReadyNAS System Daemon
Loaded: loaded (/lib/systemd/system/readynasd.service; enabled)
Active: active (running) since Thu, 05 Nov 2015 12:27:39 +0300; 1 months and 15 days ago
Main PID: 2063 (readynasd)
Status: "Start Main process"
CGroup: name=systemd:/system/readynasd.service
├ 2063 /usr/sbin/readynasd -v 3 -t
├ 3679 sh -c /usr/bin/snapper --table-style 11 list-configs
└ 3680 /usr/bin/snapper --table-style 11 list-configs

Dec 19 00:00:23 ttk-nas-77 readynasd[2063]: Snapshot 'c_1450472422' is successfully created for share or LUN 'Obmen3'.
Dec 19 00:00:23 ttk-nas-77 readynasd[2063]: Snapshot 'c_1450472423' is successfully created for share or LUN 'Work_doc'.
Dec 19 00:05:30 ttk-nas-77 readynasd[2063]: Error backup job 'Pfisterer': source cannot be mounted on the system.
Dec 19 00:49:32 ttk-nas-77 readynasd[2063]: dumping id mapping from /var/lib/samba/winbindd_idmap.tdb
Dec 19 00:49:42 ttk-nas-77 readynasd[2063]: Unknown parameter (path) in /etc/frontview/passwordrecovery.conf
Dec 19 00:49:42 ttk-nas-77 readynasd[2063]: Unknown parameter (users) in /etc/frontview/passwordrecovery.conf
Dec 19 00:49:42 ttk-nas-77 readynasd[2063]: Unknown parameter (users) in /etc/frontview/passwordrecovery.conf
Dec 19 00:49:42 ttk-nas-77 readynasd[2063]: Unknown parameter () in /etc/frontview/passwordrecovery.conf
Dec 19 00:49:43 ttk-nas-77 readynasd[2063]: Failed to insert into $home_folder table
Dec 19 00:49:43 ttk-nas-77 readynasd[2063]: _rndb_update_user_hf_settings() ==> 3 (130ms)
root@ttk-nas-77:/etc/init.d#

What can I do to solve this?

JennC · ‎2015-12-22

Hello Airat,

Welcome to the community!

I have some questions to ask, they are listed below:

Do you still have access to the shares?
What is the firmware version?
What exactly is the message when you attempt to open the admin page?
Have you tried other web browsers?

Regards,

Airat · ‎2015-12-22

Ok. The last problem solved by rebooting the device, but i've got new issue after that. I updated the software to 6.4.0 and device became very slow.

Connected via ssh and top command displays this that kworker process uses 100% cpu

top - 09:55:52 up 19 min, 1 user, load average: 3.02, 2.77, 2.21
Tasks: 186 total, 2 running, 184 sleeping, 0 stopped, 0 zombie
%Cpu(s): 0.3 us, 50.2 sy, 0.0 ni, 49.5 id, 0.0 wa, 0.0 hi, 0.0 si, 0.0 st
KiB Mem: 2065828 total, 1223880 used, 841948 free, 10252 buffers
KiB Swap: 1046524 total, 0 used, 1046524 free, 1067628 cached

PID USER PR NI VIRT RES SHR S %CPU %MEM TIME+ COMMAND
1122 root 20 0 0 0 0 R 99.0 0.0 18:18.13 kworker/u4:5
6123 root 20 0 5544 2640 2216 R 0.7 0.1 0:00.06 top
9 root rt 0 0 0 0 S 0.3 0.0 0:04.80 migration/0
10 root rt 0 0 0 0 S 0.3 0.0 0:05.38 migration/1
3390 mysql 20 0 319m 37m 9520 S 0.3 1.8 0:02.30 mysqld
1 root 20 0 7360 5108 3072 S 0.0 0.2 0:05.35 systemd
2 root 20 0 0 0 0 S 0.0 0.0 0:00.01 kthreadd
3 root 20 0 0 0 0 S 0.0 0.0 0:01.79 ksoftirqd/0
5 root 0 -20 0 0 0 S 0.0 0.0 0:00.00 kworker/0:0H
7 root 20 0 0 0 0 S 0.0 0.0 0:02.40 rcu_sched
8 root 20 0 0 0 0 S 0.0 0.0 0:00.00 rcu_bh
11 root 20 0 0 0 0 S 0.0 0.0 0:00.49 ksoftirqd/1
13 root 0 -20 0 0 0 S 0.0 0.0 0:00.00 kworker/1:0H

mdgm-ntgr · ‎2015-12-22

After updating to 6.4.0 it could take some time for some updates to take place. If it remains slow then you could possibly try 6.4.2 Beta 1.

Airat · ‎2015-12-23

How do I get it?

Is there any way to go back to 6.2.5?

StephenB · ‎2015-12-23

@Airat wrote:

How do I get it?

In the beta release subforum here. https://community.netgear.com/t5/ReadyNAS-Beta-Release/ReadyNASOS-6-4-2-T59-Beta-1/m-p/1021469#U1021...

@Airat wrote:

Is there any way to go back to 6.2.5?

Yes, but the process requires a factory reset - so you need to have a full backup in order to downgrade below 6.4.0.

Airat · ‎2015-12-23

Ok, finally it calculated free space and everything settled down. No excessive processor usage anymore.

Airat · ‎2015-12-26

Updeate: Now I have my device become unresponsive almost randomly. And there is no way to get it back to work than pulling the plug. It happens during nighttime when I back up servers to nas using SMB. No usb drives are connected. I have no confidence in this device anymore after I upgraded it to 6.4. There shoud be a dig WARNING sign that this firmware is unusable, please do not upgrade. Not sure if 6.4.2 can solve that issue, but I'll try

mdgm-ntgr · ‎2015-12-28

Which model do you have?

Did 6.4.2 Beta help?