File version issue on ReadyNAS

[Benjistanbul]

Hello,

I have a ReadyNAS 312. OS Version 6.10.5

On Home Folders, the Snapshot is activated but I cannot see the old versions of a file or recover a file.

I tried the old versions on Windows and directly from the NAS. I have the same problem.

The network drive is connected as \\NAS IP\user folder

Can you help with this issue?

Thank you

[StephenB]

Is protection enabled for each home folder on the "snapshot access" tab?

Are you able to browse snapshots from the admin web ui?

[Benjistanbul]

Hi,

Protection enabled.

I can browse snapshots but they are empty

[StephenB]

---

@Benjistanbul wrote:

Protection enabled.

I can browse snapshots but they are empty

---

That is strange.

I don't use home folders myself, so I don't have mych troubleshooting advice to offer.  What snapshot settings arre you using?  Smart snapshots or something else?

Were the home folders created by the NAS itself?  Or were they transfered/restored from another system or backup?

[Benjistanbul]

I use smart snapshot. By default it is daily. I changed it to every hour to test but it is the same.

The home folders were created by the NAS.

The files were before on ELC/private and the snapshots worked. They don't use Egnyte anymore and asked me to move the data to other folders. So I used the home floders created by the NAS

[StephenB]

Are snapshots working in ordinary shares?