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My readynas could not be found on the network so I hard rebooted the box. After rebooting my volumes are unavailable and I'm receiving the error messages below: -
Volume data RAID Level 5, Inactive; 10.9TB (100%) of 10.9TB used
Volume data RAID Level unknown, Inactive; 0MB of 0MB used
When I logon to the admin page it is asking me to remove active volumes 1, 2, 3 & 4,
The box is running Firmware 6.9.2 and I've 2 6TB, 1 4TB & 1 2TB discs installed.
Also the error occured during normal usage, I haven't made any recent changes to the box.
I've downloaded my logfiles but cannot upload a zip file so please let me know if you need me to upload any of the logs to investigate further.
Have you tried booting to volume read-only mode? If your volume mounts in that the next step would be to make sure you have an up to date backup.
Are quotas enabled on your data volume (note quotas are used for showing space consumed by individual shares and snapshots, so even if you haven't set a quota on a share, quotas may still be enabled on your data volume)? If so, it's possible an OS Re-install may help as that would disable quotas on the data volume.
Unfortunately I purchased the product in 2013 so I’m not entitled to support. The last time I needed support it cost around $180 for a support subscription and data recovery.
I’ve a backup from December when I upgraded one of the discs but I would have saved quite a bit of data between now and then.
Due to the cost of support I reckon I’ll destroy the volumes and restore the data, unless you can think of any other options.
Have you tried booting to volume read-only mode? If your volume mounts in that the next step would be to make sure you have an up to date backup.
Are quotas enabled on your data volume (note quotas are used for showing space consumed by individual shares and snapshots, so even if you haven't set a quota on a share, quotas may still be enabled on your data volume)? If so, it's possible an OS Re-install may help as that would disable quotas on the data volume.
Great news, I'm able to access the data in the volumes in read only mode, which is a relief. I'll kick off the backups to ensure I've a copy of all my files.
I'm unsure if I'm using quotas but I'll attempt the OS install when I've backed up the data and will confirm if that has resolved the issue. Alternatively, I noticed that firmware 6.9.3 is available, would upgrading the firmware do the same thing?
FYI the backup will take a while to complete, so it might be a day or two before I respond.
No a firmware update won’t do the same thing as an OS Re-install.
An OS Re-install resets some network settings, resets the admin password and disables quotas on the volume and extracts the OS over the top of itself.
A firmware update doesn’t reset settings or disable quotas on the volume.
If the OS Re-install resolves it, it would then be available to download a fresh set of logs, update the firmware and then download a fresh set of logs again.
I've upgraded the firmware to v6.9.3 and everything seems to be working as expected. Thanks a mill for your help and support as I'd feared I would've lost approx. 3 months data or would needed to pay for netgear again for extended support and data recovery.
To give me more resiliance going forward I've bought an old HP Proliant server which I'm going to use for backup purposes but hope to be able to use one of the 6TB HDD's from the ReadyNAS.
I'd appreciate if you would confirm if I can swap the 6TB disc with a 2TB disc or does it need to be a like for like replacement.
To give me more resiliance going forward I've bought an old HP Proliant server which I'm going to use for backup purposes but hope to be able to use one of the 6TB HDD's from the ReadyNAS.
No. You can't shrink a RAID volume from the web ui. You'd need to destroy the volume, replace the disk, and create a new one. Then recreate your shares and reload the data from backup.
