I just upgraded my RN214 to 6.7.1 and the eth0 network is no longer working. No lights on the port, and the display says no IP address. I had to move the cable to eth1 to get a connection. eth0 static configuration is still intact, but the eth0 card is greyed out in the admin portal. I tried disabling and re-configuring, but no luck.
I've been down that road before. Support won't help unless I pay, even though the unit is still under warranty. Previously @mdgm-ntgr determined the unit needed RMA'd and was able to get it done for me when 6.5.1 caused issues.
If it is for hardware check since it is the NIC that is no longer functioning, they should not ask for a fee. If the unit is still under warranty, they will replace it provided that it is registered to your account.
Ok had to argue a bit when they told me to use the forums or pay for support again, but they are replacing the chassis now. Kinda concerned that this is the second time a firmware upgrade caused hardware problems and the unit needed to be replaced. I've always upgraded through the admin portal. Is there a different way I should be doing this in the future?
She sent the RMA, but is also reaching out to engineering to see if this has happened for others during the 6.7.1 update, and said she would let me know.
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