Main User was automatically deleted

[jerrytsao]

Hello,

I just checked my logs, and all of my users and data were deleted at 4:59 AM PST on March 30. Would you be able to help me with this as well?

(user names changed below):

Thu Mar 30 2017 4:59:51		Account: User <USER 3> was deleted.
Thu Mar 30 2017 4:59:48		Account: User <USER 2> was deleted.
Thu Mar 30 2017 4:59:43		Account: User <MAIN USER> was deleted.

[brennesel]

So myHome Folder disappeared 3 days ago, got back home and - poof - all my music and some pictures were gone.


LOG:

Sat Apr 1 2017 0:00:16		Miscellaneous: Snapshot c_1491030016 was successfully created for share or LUN LUN1.
Thu Mar 30 2017 6:31:36		Account: User 'USER1' was deleted.
Sat Mar 25 2017 0:00:16		Miscellaneous: Snapshot c_1490425216 was successfully created for share or LUN LUN1

Time is CET, Username and LUN Name is replaced in the log Quote.


I was NOT contacted by Netgear support yet - seems like you didn't identify all users with this Problem.

This COMPLETELY unacceptable, i have no interest in restoring a 2 TB Backup just because Netgear decides to delete my User account.

[jak0lantash]

If you only want to use ReadyCLOUD again, access the local GUI with the local admin user and reactivate ReadyCLOUD. Otherwise:
https://community.netgear.com/t5/Using-your-ReadyNAS/Home-Folder-Dissapeared/m-p/1257891#M127405