REGISTRATION PROBLEMS

[espsjurs]

Hi there,

I have problem registring my product in MYNETGEAR. I enter serial and purchase date, but get an error message 'Something went wrong, Please contact support team.'

When I try to create a support case, it says I have to register the product before I can get help....

How to fix this??

Espen

[Marc_V]

Hi @espsjurs

Welcome to the Community!

Can you please PM me the device information and also your Email address used for MYNETGEAR account.

Regards

[Marc_V]

Hi @espsjurs

Device appears to be registered under your profile. Have you tried using a different browser? Can you post a screenshot of the error you get?

Regards

[espsjurs]

PM sent 🙂

[espsjurs]

Strange.. I will check again 🙂

[espsjurs]

I still get the message: 'No products registered under your profile' when logging in to MyNETGEAR..

[espsjurs]

Tested with Firefox, Edge and Internet Explorer.. still same problem.

[espsjurs]

[Marc_V]

Hi

Have you completed the account activation for your MyNETGEAR? If yes, kindly check the information again. Your ReadyNAS should be showing as a registered device.

Please let me know if you still have the issue.

Regards

[espsjurs]

Hi there,

Thanks for trying to help, but this is not working.. I have no idea how to check if MyNETGEAR is activated.. I log in, getting the message that no devices is registerd, I try to register, I log out. Then I log in, getting the message all over again..

The reason I need to register my device is that I have purchased a license to Milestone Arcus, and cant activate it.. Now I wonder if NETGEAR is the product for me..  this shouldnt be so hard to get working..

Would it help if I PM'd you my login info, so you can see what I see?

yf Espen

[Marc_V]

Hi @espsjurs

Have you received any confirmation Email from NETGEAR to activate your account? If you still can't see the device then I will have to check further.

Regards

[espsjurs]

I have not recived any confirmation mail..

[espsjurs]

Got this now, but still no device in myNetgear..

[espsjurs]

Any idea of how to fix this? I realy want this to work...

Espen