I have logged an RMA with NetGear to replace a failed disk in this server. I paid £15 for the Advance RMA and was advised to return the faulty disk within 10 days.
No address was supplied to return the disk to.
On going to fit the disk, the disk that was sent was a 1TB drive, not the 3TB it was supposed to be replacing - absolutely useless to me.
I'm now left with two expensive paperweights, and despite emailing NetGear's support (customer.service@netgear.com) and being stuck on hold for 40+ minutes with their useless helpdesk, I am still nowhere nearer to a result.
I can't even submit a ticket online because apparently I don't have phone or email support, which is stupid - how else am I supposed to process an RMA on a device still under warranty?
Can someone please contact me about this and assist? I'm sick of wasting hours on hold to get through to someone who clearly has no idea what an RMA is. I'm not even sure they know what a hard drive is.
Model: RN214D43|ReadyNAS 214 Series 4- Bay (4x 3TB Desktop)
And to cap it all, there's apparently no board available on the forum for ReadyNAS issues. Can a moderator move this to the correct (invisible) board for me?
You did generate a case about 4 hours ago. It's in an e-mail bin waiting to be picked up (picked up in order received). Your case number for that is 40470909.
For your RMA, you did do an advanced shipment, which should have provided a shipping label. If you're pretty sure it isn't tucked somewhere in the box or fell out when opening, I can work with the RMA warehouse to get you a replacement shipping label.
Just for reference, the UK RMA Return address is:
NETGEAR Returns C/O ANOVO UK Ltd
ANOVO UK
71 Bilton Way
Enfield
EN3 7EP
UNITED KINGDOM
I raised that case under the wrong device to try and force your team into responding to me, as numerous emails to your department email address have been ignored.
The supplier contacted me this morning to advise that I need to send the wrong disk back to them, and they're providing a postage label.
I will not be sending this back until you send the correct part, as we have already fitted the other disk into the NAS. I'm not wasting engineer time sending someone back to site, only to visit the site again next week when the correct part arrives.
There was no shipping label included - the warehouse called me to advise that it hadn't been included, so they're sending one.
Am I to trust that you will be sending out the correct part ASAP?
For your RMA, you did do an advanced shipment, which should have provided a shipping label. If you're pretty sure it isn't tucked somewhere in the box or fell out when opening, I can work with the RMA warehouse to get you a replacement shipping label.
...and as Netgear has shipped the wrong replacement unit before, they have to send you the new replacement unit in advance again.
