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Re: RN102 will not upgrage firmware

tec-man
Guide

RN102 will not upgrage firmware

I have a 102 running 6.2.5.  I had tried (multiple times and methods) to upgrade to 6.4 without luck.  After the reboot it is back to 6.2.5 with no errors in the log file.  I also tried installing the Netgear APP to deal with the checksum, but it would also not load.

 

Now I tried 6.4.1 with the same results.  My other Readynas units have upgraded w/o any issues.

 

Any ideas out there ?

 

Paul

 

Message 1 of 22

Accepted Solutions
tec-man
Guide

Re: RN102 will not upgrage firmware

I got my PM from a Netgear Tech/Engineer.  After a few back and forths, he remoted into my ReadyNAS and was able to force an upgrade.

 

Great support solving the problem.  Hopefully he will get a hold of you and do same.

 

Paul

 

View solution in original post

Message 17 of 22

All Replies
BrianL
NETGEAR Employee Retired

Re: RN102 will not upgrage firmware

Hi tec-man,

 

Welcome to the community!

 

Are you doing the automatic or manual Firmware update? Perhaps use a different computer or web browsers. 

 

 

Kind regards,

 

BrianL
NETGEAR Community Team

Message 2 of 22
mdgm-ntgr
NETGEAR Employee Retired

Re: RN102 will not upgrage firmware

If that does not resolve it, have you checked the contents of initrd.log?

 

Does it show that the update failed?

Message 3 of 22
tec-man
Guide

Re: RN102 will not upgrage firmware

I have tried both manual and auto updating.  Also the log shows rebooting and background task starting.  No errors of any type.

 

paul

Message 4 of 22
AlexPe
NETGEAR Expert

Re: RN102 will not upgrage firmware

Hi Tec-man,

 

It is very likely that you are experiencing checksum issue that is resolved in 6.4.0+. To get you on the latest firmware version we will need to look into doing this workaround here ReadyNAS OS 6: RN100/RN2120 cannot update due to invalid checksum

 

With out seeing your logs I would assume this is the problem. If you download your logs and look at the initrd.log file it should confirm this issue.

 

Let me know if this helps,

 

AlexPe

Message 5 of 22
tec-man
Guide

Re: RN102 will not upgrage firmware

Here is the initrd.log:

 

[2015/10/25 08:59:54] Updated from ReadyNASOS 6.4.0 (ReadyNASOS) to 6.4.0 (ReadyNASOS).
[2015/10/25 09:04:56] Updated from ReadyNASOS 6.4.0 (ReadyNASOS) to 6.2.5 (ReadyNASOS).
[2015/10/25 09:17:12] Update image checksum mismatch (7d47463d9c9014d7dc3a1cd8b88d33a7/1e9082c99df4f8dba5adcec449a0d5d1)!
[2015/10/25 09:20:05] Update image checksum mismatch (7d47463d9c9014d7dc3a1cd8b88d33a7/2dfb97cd6c8d425736bebcc213bcc5b4)!
[2015/10/25 09:25:50] Update image checksum mismatch (7d47463d9c9014d7dc3a1cd8b88d33a7/86fa91f14f6c4ec062b68effdf2f11eb)!
[2015/10/25 15:04:41] Update image checksum mismatch (7d47463d9c9014d7dc3a1cd8b88d33a7/4652323bc013b2559ad1e1f730eac0ef)!
[2015/10/25 15:17:52] Update image checksum mismatch (7d47463d9c9014d7dc3a1cd8b88d33a7/d0b0af56664344b4b78e9feebd51bf4a)!
[2015/10/25 16:25:36] Update image checksum mismatch (fdb42adc37bd0b6b90a04244c1606484/b606f79ff94a5f689398455956a23237)!
[2015/10/25 16:27:31] Update image checksum mismatch (7d47463d9c9014d7dc3a1cd8b88d33a7/9336cc28fc2f58c4fa7c7a2d8a7de12c)!
[2015/12/07 15:13:11] Update image checksum mismatch (79a3ab2af50ba1e943a4c705e4745050/796e0bb0df93a21a3a2871e667fcce47)!
[2015/12/07 15:30:27] Update image checksum mismatch (79a3ab2af50ba1e943a4c705e4745050/f28e6fd3416df8da8d5255ae1e16926b)!
[2015/12/07 15:44:25] Update image checksum mismatch (79a3ab2af50ba1e943a4c705e4745050/2555341530b85218d7b747c681bb3b57)!
[2015/12/08 15:35:57] Update image checksum mismatch (79a3ab2af50ba1e943a4c705e4745050/bbb5061b27d3634c606d5e02fda797fd)!

 

When I try to run complete-flash-update_1.0_armel.deb as prescribed by Netgear for the problem I get:

 

[15/12/08 18:47:10 EST] err:system:LOGMSG_APPLICATION_ADD_FAIL Failed to install application 'complete-flash-update_1.0_armel.deb'.

 

Any ideas ?

 

Paul

Message 6 of 22
mdgm-ntgr
NETGEAR Employee Retired

Re: RN102 will not upgrage firmware

Do you have a backup of your data?

At this point, I would suggest backing up your data, doing a factory default (wipes all data, settings, everything) and trying the procedure for the problem again.

Message 7 of 22
gn00347026
Guide

Re: RN102 will not upgrage firmware

hi MDGM

 

is it the only solution, i have the same problem, thanks

 

tony wong

Message 8 of 22
BrianL
NETGEAR Employee Retired

Re: RN102 will not upgrage firmware

Hi gn00347026,

 

There is another way but it's way complicated. I've sent you a pm for further instructions.

 

 

Kind regards,

 

BrianL
NETGEAR Community Team

Message 9 of 22
tec-man
Guide

Re: RN102 will not upgrage firmware

Awaiting your PM

Message 10 of 22
rpudner
Aspirant

Re: RN102 will not upgrage firmware

Did this get resolved?  I have the same issue

Message 11 of 22
StephenB
Guru

Re: RN102 will not upgrage firmware


@rpudner wrote:

Did this get resolved?  I have the same issue


Did you follow the steps in this FAQ: http://kb.netgear.com/app/answers/detail/a_id/30107/~/readynas-os-6.4.0%3A-faqs-on-upgrading-firmwar...

Message 12 of 22
rpudner
Aspirant

Re: RN102 will not upgrage firmware

Thanks for the reply, I have looked at that document, and will try this solution in the week

 

Message 13 of 22
StephenB
Guru

Re: RN102 will not upgrage firmware


@rpudner wrote:

Thanks for the reply, I have looked at that document, and will try this solution in the week

 


Great.

 

Let us know the outcome (though if it fails you might need help from Netgear support).

Message 14 of 22
rpudner
Aspirant

Re: RN102 will not upgrage firmware

Carried out the work around last night and all is ok now sitting at 6.4.1.

Thank you.

Message 15 of 22
LorenzoG9
Aspirant

Re: RN102 will not upgrage firmware

Hello to everybody,

I have the same problem of Tec-man,  when i try to instal complete-flash-update_1.0_armel.deb, a message told me that it's impossible. BrianL, please, can you send me a Pm with solutions?

Message 16 of 22
tec-man
Guide

Re: RN102 will not upgrage firmware

I got my PM from a Netgear Tech/Engineer.  After a few back and forths, he remoted into my ReadyNAS and was able to force an upgrade.

 

Great support solving the problem.  Hopefully he will get a hold of you and do same.

 

Paul

 

Message 17 of 22
BrianL
NETGEAR Employee Retired

Re: RN102 will not upgrage firmware

Hi tec-man,

 

We appreciate hearing your feedback and for letting us know that we're able to help you resolve your issue. We encourage you to mark the this read resolved by clicking the Accepted as Solution” button in one of the responses that you received. 
 
 
Kind regards,
 
BrianL
NETGEAR Community Team
Message 18 of 22
LorenzoG9
Aspirant

Re: RN102 will not upgrage firmware

Hello,

please someone can help me? I can't upgrade the firmware of my RN102, i try to follow the guide with installation of file .db like apps, but without success. A massage told me that is impossible.

Thanks in advance
Lorenzo

Message 19 of 22
JennC
NETGEAR Employee Retired

Re: RN102 will not upgrage firmware

Hello Lorenzo,

 

If you have already tried this article, it is best you contact support center to get an L3 remote in to your NAS to force the firmware upgrade.

 

Regards,

JennC
NETGEAR Community Team
Message 20 of 22
LorenzoG9
Aspirant

Re: RN102 will not upgrage firmware

Hi JennC,

many thanks for reporting of the article, following him I was able to update firmware.

Best regards
Lorenzo

Message 21 of 22
BrianL
NETGEAR Employee Retired

Re: RN102 will not upgrage firmware

Hi LorenzoG9,

 

We appreciate your feedback and for letting us know that the information we provided has helped resolve your issue. We hope that you will continue to be an active member of the community.

 

 

Kind regards,

 

BrianL
NETGEAR Community Team

Message 22 of 22
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