This topic has been marked solved and closed to new posts due to inactivity. We hope you'll join the conversation by posting to an open topic or starting a new one.
RN314-Err Used Disks after firmware upgrade 6.6.0 to 6.7.1
Hello,
I just ran an update of firmware on my NAS device from 6.6.0 to 6.7.1, with 4 drive bay on RAID 5
After the upgrade it requested a reboot , however on restart it is now giving an Error on the LED
"ERR Used Disks check RAIDar"
RAIDar is shoiwng message of previously used disks (Dirty disks) and asking for a format.
I havent backed up the data and therefore formatting is not an option
I have tried booting by removing one drive at a time incase a single drive is faulty and causing the issue but no luck, still shows the same error everytime
Re: RN314-Err Used Disks after firmware upgrade 6.6.0 to 6.7.1
Hi Amit_W,
Welcome to the community!
You may want to check the health of the disks first. You can use the disk manufacturer's disk diagnostic tools (SeaTools for SeaGate disks, WD Data LifeGuard Diagnostics for Western Digital disks).
Upon checking on our system, you have a lifetime chat support with NETGEAR. I suggest to contact NETGEAR Support so they can also further investigate the issue.
Re: RN314-Err Used Disks after firmware upgrade 6.6.0 to 6.7.1
Hi Jihn,
Thanks, i check teh harddrives and they seem to be fine. Since the issue happened immediatly after an upgarde of teh firmware i suspect that this is related with the OS or corrupt firmware upgrade
Unfortuantl ythe online Chat support has been unvailable. I would format the harddrives and start again as suggested by RAIDar but i require the data and cannot afford to loose this
Re: RN314-Err Used Disks after firmware upgrade 6.6.0 to 6.7.1
Hi Amit_W,
Th error that you are getting is probably would be caused by a full root volume.
If you are able to boot the NAS in Tech Support mode, it will be best to contact NETGEAR support ( https://www.netgear.com/support/contact.aspx) so they can access the NAS. If chat is unavailable, you may contact them via phone but you will be required to purchase a support contract before they can assist you.
Re: RN314-Err Used Disks after firmware upgrade 6.6.0 to 6.7.1
Hi Amit_W,
We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance.
If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution.
The Netgear community looks forward to hearing from you and being a helpful resource in the future!
