RN516 - Management service offline after 6.4.0 update

[bubu]

Dear all,

Since 6.4.0 update I have issue and now :

Management service is offline

😞

Somebody can help me because can't do reset factory due to backup is not uptodate.

Thank you.

[bubu · Accepted solution]

Hi

I contacted Netgear Support : they solved my problems on RN516 since 6.4.0 update. 🙂

Then do the same contact them 🙂

[JDiedrich]

I have the same Problem since i updated to 6.4.

Johannes

[kohdee]

Management Service is Offline is caused by the service readynasd not being started. If it has a problem being started, then the UI will not work properly and most things will be unavailable. There are many factors that may cause this to happen.  If you have SSH enabled, dig around and see what it says about readynasd system (try systemctl status readynasd)

[JDiedrich]

Hi

Thats what the command say:

readynasd.service - ReadyNAS System Daemon
          Loaded: loaded (/lib/systemd/system/readynasd.service; enabled)
          Active: activating (start) since Sun, 18 Oct 2015 17:04:00 +0200; 7min ago
        Main PID: 3986 (readynasd)
          Status: "Initialize"
          CGroup: name=systemd:/system/readynasd.service
                  â 3986 /usr/sbin/readynasd -v 3 -t
                  â 3988 /bin/sh -e /run/proc_readynasd.hwKlsc
                  â 3989 find / -maxdepth 2 -mindepth 2 -name ._share -type...

Oct 18 17:04:00 JDNas readynasd[3986]: readynasd log started
Oct 18 17:04:01 JDNas readynasd[3986]: readynasd started. (restarted=0)

A minute later:

readynasd.service - ReadyNAS System Daemon
          Loaded: loaded (/lib/systemd/system/readynasd.service; enabled)
          Active: activating (start) since Sun, 18 Oct 2015 17:14:01 +0200; 57s ago
        Main PID: 4039 (readynasd)
          Status: "Initialize"
          CGroup: name=systemd:/system/readynasd.service
                  â 4039 /usr/sbin/readynasd -v 3 -t
                  â 4041 /bin/sh -e /run/proc_readynasd.Ojmjqk
                  â 4042 find / -maxdepth 2 -mindepth 2 -name ._share -type...

Oct 18 17:14:01 JDNas readynasd[4039]: readynasd log started
Oct 18 17:14:01 JDNas readynasd[4039]: readynasd started. (restarted=0)

I have a ReadyNas 102. Since the update from 6.2.5 to 6.4 it worked fine.

I also tryed to reinstall 6.4 vie USB-Stick, but nothing changed.

Johannes

[JDiedrich]

Hi

In addition to my previous messages:

I let it run since yesterday afternoon.

There is every 10 minutes a new File in the /run directory:

-rwx------  1 root  root   194 Oct 19 20:04 proc_readynasd.MqdlOe
-rwx------  1 root  root   194 Oct 19 19:54 proc_readynasd.FVMds5
-rwx------  1 root  root   194 Oct 19 19:44 proc_readynasd.KZwPIV
-rwx------  1 root  root   194 Oct 19 19:34 proc_readynasd.bgFGBP
-rwx------  1 root  root   194 Oct 19 19:24 proc_readynasd.qzBxhG

and so on.

Any Idees?

[bubu]

I can't access to SSH I can only access to telnet with techmode enable. 😞

[REDO]

I have also flashing light after update 6.4. Management service offline. RN102 with 2x1 TB HD. No solutions by far?

[JDiedrich]

I still have the Problem. I can see the Volumes under Windows and browse the Directorys but i cant use (read, copy, move,delete) Files.

So it is un usable

I have made a zip-file with the logs. Is there a way to upload them, so somebody can analyze them if it is helpful ?

Thanks for help

Johannes

[bubu · Accepted solution]

Hi

I contacted Netgear Support : they solved my problems on RN516 since 6.4.0 update. 🙂

Then do the same contact them 🙂

[JDiedrich]

Hi Laurent

How did you contact them ? I can't find an E-Mail Address, only Phonenumbers where i have to pay for the call.

Thanks for Help

Johannes

[StephenB]

You likely have lifetime free chat support via support.netgear.com.

On the phone line, make it clear you have a 6.4.0 upgrade issue, and I think if you are insistent enough they won't charge.

[bubu]

Hi

you can contact by chat or online form here : http://www.netgear.com/support/contact.aspx?cid=gwmng

[JDiedrich]

Hello

Thanks for the Help. It was solved via remote session.

Johannes