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Re: Raidar cannot find my ReadyNAS Ultra 4

borednow1
Aspirant

Raidar cannot find my ReadyNAS Ultra 4

I have my Windows 7 PC connected direct to the NAS drive via Lan cable (from the laptop to the LAN2 connection) and when I open "My Computer" and then click on Network my Nasdrive shows up and i can access it

2. issues
1. File access and transfer via the above method is very slow. the folders and content take a very long time to load
2. When I use RAIDar i get a "RAIDar Help" page telling me that it cannot find the NASDrive on the network
- The NAS drive is connected to my routed via powerline connections since my router is in a separate room to my office. the powerline plug shows all green so thatis connected fine
- When i look at the connection at the back of the NAS there are two lights, the left is orange and the right flickers green
If i swap the connections LAN1 and LAN2 between so that the PC is now connected to the LAN1, the powerline again shows an orange light to the left

So the issues i am having are:
1. Slow folder / file load
2. Cannot connect to RAIDar

please help, thanks
Message 1 of 13
StephenB
Guru

Re: Raidar cannot find my ReadyNAS Ultra 4

Go into frontview (https://nas/admin where NAS is either the IP or hostname of the NAS)

What is the volume status? If you select health, and what do you see on for the disks? Click on SMART+ and see if anything is wrong there.

Also, what powerline gadget are you using?
Message 2 of 13
borednow1
Aspirant

Re: Raidar cannot find my ReadyNAS Ultra 4

currently doing a password reset because i've forgotten the password and i am waiting for the new password to come through. will let you know how i get on thanks
Message 3 of 13
borednow1
Aspirant

Re: Raidar cannot find my ReadyNAS Ultra 4

as for powerline its a devolo dLAN highspeed 2, never had an issue with them before, got them all over the house
Message 4 of 13
a_burger_with_f
Aspirant

Re: Raidar cannot find my ReadyNAS Ultra 4

You could try to do an OS reinstal
http://www.readynas.com/kb/faq/boot/how ... _boot_menu
Message 5 of 13
borednow1
Aspirant

Re: Raidar cannot find my ReadyNAS Ultra 4

OS reinstall worked thanks

Right health of the entire machine appears fine so I have now tried RAIDar again and still it cannot find it
Message 6 of 13
StephenB
Guru

Re: Raidar cannot find my ReadyNAS Ultra 4

RAIDar requires broadcast packets to be carried by the network. Firewalls can interfere, and some connections (perhaps your powerline) filter them out.

You said you have a direct connect from the PC to the NAS; do you also have an internet connection to the PC? If so, the PC is "multihomed", which might also confuse RAIDar's scan.

Are you still seeing slow performance? How slow is it?
Message 7 of 13
borednow1
Aspirant

Re: Raidar cannot find my ReadyNAS Ultra 4

My laptop is connected to the router via wifi and to the nas via a LAN cable

Internet connection to the laptop is fine
Internet Connection to the has appears to be fine because I can access and work with it through front view ..... I am currently doing a software upgrade of raidiator to 4.2.22 (via front view) ... But that has been running now for about 2 hours
So, independently, internet wise they appear to be fine, but via raidar they jusy cannot see eachother

As for speed, it was in the region of 6 hours to copy about 3.5 Gb of data using drag/drop from within "my computer" over the LAN cable

Home internet connection speed is
- download - 5.72 Mbps
- upload - 0.77 Mbps
Message 8 of 13
StephenB
Guru

Re: Raidar cannot find my ReadyNAS Ultra 4

From your drag/drop test you are getting ~1.5 mbps (~200 KBps) Powerline throughput is a bit hit-or-miss - it depends on circuit loads, wiring, etc. It could actually be running that slow, even though it is green. Like wireless, link speeds are always a lot higher than throughput. Do you know if your gadgets have built-in powerline filters? That can make a big difference.

Your internet connection speed would only be a factor if you were using ReadyNAS remote. Even then it is supposed to negotiate a peer-to-peer connection.

Personally I'd connect the NAS to the router directly if possible [avoiding powerline]. Could you try that as a test?
Message 9 of 13
borednow1
Aspirant

Re: Raidar cannot find my ReadyNAS Ultra 4

Thanks

Will try that next

FYI it is still trying to perform the firmware upgrade to 4.2.22
Message 10 of 13
borednow1
Aspirant

Re: Raidar cannot find my ReadyNAS Ultra 4

right, i've connected my laptop direct to the same router the ReadyNAS is connected to and then ran RAIDar, but it still doesn't work, RAIDar is not finding the NAS drive
Message 11 of 13
mdgm-ntgr
NETGEAR Employee Retired

Re: Raidar cannot find my ReadyNAS Ultra 4

Open a support case (See Online Submission link in my sig) and post your case number.
Message 12 of 13
borednow1
Aspirant

Re: Raidar cannot find my ReadyNAS Ultra 4

ok thanks, i've raised a support case
Message 13 of 13
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