Hi all, my Ready NAS 202 which has run perfectly for years now has suddenly taken to going 'offline' on a regular basis in the past 3-6 months.
The hardware appears to be OK and the NAS is powered on however the Destop Client and ReadyClound access states that the device is Offline, the only way to access the NAS is to reboot the system physically.
Attached screenshot of the system, USB drives are local backups of the system.
Is the NAS on your local intranet? If so, ReadyCloud really isn't the best way to access it, even though Netgear points you in that direction. Using it, you are relying on the Netear server over Internet to make the initial connection. Try using a direct SMB connection.
Thanks for the reply, to answer all your questions:
About how often is this happening? - I would have said once a week however now it seems to be daily
Has this happened since the hotfix was installed? - Can't be sure
Are there any apps running on the system? - No
The log zip might have some clues. - Copy attached
Is the NAS on your local intranet? - Yes, however I use mapped drive to access the NAS locally
Went to check this morning and the NAS is running, however when I tyr to log in directly to it I'm met with the screen shown in the Jpg and the Desktop client says that it is offline.
Direct access via mapped drives times out.
So are rebooting I have downloaded the log files for the past 6 months and attached. File extension changed to .pdf from .zip so that I could attach.
Unable to attach them sorry, keeps getting rejected.
Thanks for the response; No once I reboot the device (hard reboot is the only way possible) everything works OK.
This morning for instance I was met with the following screen when trying to login locally to the NAS and via ReadyCloud; however the locally mapped drives were still accessible.
Once I rebooted the NAS everything has worked fine.
Jpg isn't showing on the previous reply so attached below.
Embedded images are manually reviewed and approved before they are shown.
Despite the "online" status, I think it likely that the disk is indeed failing. You can download the full log zip file, and look at the full stats in disk-info.log, and also look for errors in system.log and kernel.log related to /dev/sda. It is conceivable (much less likely) that there is an issue with the drive bay - hopefully not, since that is not repairable.
You could also confirm the test results by powering down the NAS, connecting the disk to a Windows PC (either with SATA or a USB adapter/dock), and testing it with either WD's Lifeguard software or their newer Digital Dashboard. Another thing you could do is power down, and temporarily swap the disks (putting disk 1 into disk 2's bay, and vice versa). Then run the test again. Put the disks back in the correct slots when done (again, with the NAS powered down).
As far as replacements go, another WD20EFRX or a 2 TB Seagate Ironwolf would be fine. Don't get the WD20EFAX (or any disk in the new WD Red line). They are all SMR, and don't work well in ReadyNAS. The WD20EFRX is not in the WD Red Plus line, which are fine.
Netgear recommends making a backup before disk replacement (and IMO you should always have a backup plan in place for your NAS if it is used for primary storage). You can just hot-swap the drive (NAS running).
