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Re: ReadyNAS 102, blue light blinking and webpage says Device is Offline

petermac
Apprentice

ReadyNAS 312, blue light blinking and webpage says Device is Offline

I received a call from one of my customers, they noticed that the Blue light on the front of their ReadyNas was blinking. They could access all their files and such but they wondered why it was blinking. When I tried to login to the console I get the regular Ver 6 webpage but it says the Device is Offline please wait.

 

Restarting the ReadyNAS did not change anything

 

Any suggestions?

 

Peter

Model: RN31200|ReadyNAS 300 Series 2- Bay
Message 1 of 10
JennC
NETGEAR Employee Retired

Re: ReadyNAS 102, blue light blinking and webpage says Device is Offline

Hello petermac,

 

If they can access the files/shares now, backup. Always have full backup as we always strongly recommend.

 

I believe you are trying to access the admin page of the NAS that displays Device is offline. Can you check please on the RAIDar what the firmware version is and if you can download the logs?

 

Regards,

Message 2 of 10
JennC
NETGEAR Employee Retired

Re: ReadyNAS 102, blue light blinking and webpage says Device is Offline

Hello petermac,

 

We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance. 
 
If your issue is now resolved we encourage you to mark the appropriate reply as the “Accept as Solution” so others can be confident in benefiting from the solution.
 
The Netgear community looks forward to hearing from you and being a helpful resource in the future!
 
Regards,
Message 3 of 10
petermac
Apprentice

Re: ReadyNAS 102, blue light blinking and webpage says Device is Offline

Sorry Jen didn't get notification you had replied. I will test out Raidar on it and see if I can get any logs
Message 4 of 10
petermac
Apprentice

Re: ReadyNAS 102, blue light blinking and webpage says Device is Offline

I was incorrect, it's a Readynas 312, running 6.1.8. Not sure how I can get the logs off it.I get to the login page but when I login it tells me it is offline. I don't have SSH install on this unit though.
Message 5 of 10
petermac
Apprentice

Re: ReadyNAS 102, blue light blinking and webpage says Device is Offline

Forgot to mention the status is Healthy
Message 6 of 10
JennC
NETGEAR Employee Retired

Re: ReadyNAS 102, blue light blinking and webpage says Device is Offline

Hello petermac,

 

Please backup the files since you can still access the shares. 

See this article: ReadyNAS OS 6: "Device is Offline" error

 

Regards,

Message 7 of 10
mdgm-ntgr
NETGEAR Employee Retired

Re: ReadyNAS 312, blue light blinking and webpage says Device is Offline

ReadyNAS OS 6.1.8 was released back in May 2014 and is very old firmware. Support for downloading the logs using RAIDar 6.x wasn't added till more recent firmware than that.

I have sent you a PM.

Message 8 of 10
mdgm-ntgr
NETGEAR Employee Retired

Re: ReadyNAS 102, blue light blinking and webpage says Device is Offline

Btw 6.5.0 is now available.

Message 9 of 10
petermac
Apprentice

Re: ReadyNAS 102, blue light blinking and webpage says Device is Offline

Thanks I have already updated the NAS to 6.5, thanks for your help
Message 10 of 10
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