ReadyNAS 314 - crashed and webportal is not accessible
Hello,
After updating Egnyte Storage Sync from 6.9.3 to 6.9.4 over the holiday, the server came back up with the attached two errors. The 4 drive die and I have initialed a replacement. Right after I cleared the error message across the screen, the ReadyNAS did a restart and then I was unable to access the server again. I can ping the IP but I can't access the admin portal. We did a hard shutdown and restart this morning but still can't not access the admin portal. The IP can be ping. SSH did not work either. The display panel shown Recover data 0.00% and after the hard shut down, it was still showing the same message.
What is your suggestion to try? Re-installing the OS?
Re: ReadyNAS 314 - crashed and webportal is not accessible
An OS reinstall probably won't do any harm, but I think it's very unlikely to help. If the failed disk is still in the NAS, you should remove it, and test it in a Windows PC using WDC's lifeguard problem. If that's the only failed disk, you can try booting up the NAS in read-only mode without it.
If read-only mode doesn't work, then I suggest contacting Netgear support. If you purchased between 1 June 2014 and 31 May 2016 you should have free chat support via my.netgear.com. If that's not available to you, you could use paid support, or see if @JohnCM_S or @Marc_V have any guidance.
Another option is to do a factory default via the boot menu, rebuild the NAS and recover the data from your backup.
Re: ReadyNAS 314 - crashed and webportal is not accessible
Thank you for your speedy reply. We do have backup via over the cloud but it will take days to sync up. I recall performing the steps to recreate RAID 5 but its been a while. Can you please provide a brief blurb on the steps?
I recall performing the steps to recreate RAID 5 but its been a while. Can you please provide a brief blurb on the steps?
If the NAS boots w/o the failed disk, all you need to do is insert a new blank drive in slot 4. I recommend doing that with the NAS running, but it should work either way.
Do a local backup before you insert the new drive (at least of the critical data).
Re: ReadyNAS 314 - crashed and webportal is not accessible
We don't have the 4th drive yet. I will try booting the server without it. It was purchased in March 2016 so it is not qualify for any free support except paid service.
I forgot to mention after the first hard shutdown and start up, I can't get to the admin portal but the page will not load.
The failed disk might be interfering (particularly if the system is trying to resync it). Or it might be an issue related to Egynte.
Perhaps see if read-only without disk 4 gets you access to the data. If you can get that and make a local backup then the data is safe - and we can figure out the fastest path to get the NAS back on-line.
Re: ReadyNAS 314 - crashed and webportal is not accessible
The server came back up after pulling the dead drive out. We did not have to get to start it in Read-Only mode. Will get in touch with Egnyte to get help to access the data. Do you think we can add the new drive in safely at this point (when it ship to us)?
The server came back up after pulling the dead drive out. We did not have to get to start it in Read-Only mode.
Read-only mode would have been safer, as it would have blocked any attempt by the Nas to repair the file system (which risks doing damage). However, you got away with using read/write mode.
