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I have two ReadyNAS 424 units - 2018 purchase - running 6.10.8. Both have started to show the same anomaly. One I fixed by reinstalling the firmware - the other doesn't respond to the same action.
Here's the anomaly :
NAS boots up from cold.
Starts to go through the cycle - halts before drives spin up - shuts down (with a sigh - fans stopping) - boot restarts - take longer than expected - but completes OK.
No other sign of a change but to me it's a sign of possible worse to come. It's important to me as I'm selling the two units. Not going to sell the "bad" one without fixing this anomaly.
A memory test shows no issues. The anomaly also happens with no drives installed (drives now sold).
Well I solved it. Three USB drives later I had a good USB install that I used. I waited 'till the second boot started - pressed one of the panel bars (light came on), waited 'till the centre light went off and pressed the button for 30+ secs. Unit acknowledged that USB boot was selected (the first time of happening) - from then on it went according to plan.
Starts to go through the cycle - halts before drives spin up - shuts down (with a sigh - fans stopping) - boot restarts - take longer than expected - but completes OK.
Have you looked at the log zip file?
It's possible it is disk related, so you might also try swapping the disks, and see if the problem moves with them (or not).
Thanks. No I haven't done that (factory default) but it also happens with no drives present. Just tried it again (diskless) and it occurred. I factory defaulted it again via the boot menu, installed a spare drive (1TB SSD) and it seems to have completed a boot w/o issues. I had this with this NAS unit before (week or so ago). Anomaly seems to have cleared but then reoccured. Firmware getting corrupted repeatedly ?
I'll leave the SSD installed and check the log zip file if it occurs again.
Can I download a new copy of the current firmware via the USB route using my Mac ?
PS. Just logged into the new SSD instal and some of the screen was missing ! Specifically, there was no ShutDown dialogue box in the top right corner nor was there the box to add a new user. Rebooted manually and the missing boxes appeared. Must be some errors in the install somewhere.
I haven't seen this particular symptom posted here before, and at this point really have no idea on the cause.
The system normally boots from the disks, so I was thinking that an intermittment crash from the OS on the disks could result in a second boot.
It could also be power-related, as all disks spinning up during startup can use more power than normal operation. Though it seems unlikely that two NAS would suddenly fail in this way.
What does the system do when there are no drives ? Seems that the anomaly happens before the drives start up.
If I do a firmware upgrade (when next available), will it reinstall the firmware from new or only the increment ? If from new then that might clear the corrupted installed version ?
If I do a firmware upgrade (when next available), will it reinstall the firmware from new or only the increment ? If from new then that might clear the corrupted installed version ?
You could try over-installing the firmware you have now (as an alternative to an OS reinstall).
5. 3 secs later. Restart. Power ON. Fans ON. No lights.
6. 20+ secs later. Display : Booting.
7. Display : Starting Network.
8. DIsplay : Check Root FS
9. Display : Booting 0>>99
10. Display : ReadyNAS - Name - IP Address
11. Display OFF
The instructions say to press the centre panel light after the lights go off and keep it pressed for 30 secs until there is some indication that the NAS is booting from the USB drive. So I press the button after 3. Then the unit shuts down and restarts as before with the rest of the sequence unchanged. There is no USB related message at all.
It's as if the restart wipes out the actions of the first start.
Then I try pressing the centre button after the restart - makes no change.
Then I try with the paperclip in the back to see if there is a new option in the Boot menu (USB Boot). None seen.
That first shut-down is not normal. Try using the button for the second start-up. But if the USB recovery still doesn't work or doesn't stop it from doing that first abbreviated start-up, you'll need to fix that separately.
Thanks. Tried that. Pressed the button as soon as the fans started up. No effect.
Just for info - the first time I booted it after a Factory Reset, the admin screen was missing some of the dialogue boxes, so the firmware is corrupted. From then on the admin screen became normal ! Still doing the first restart.
Well I solved it. Three USB drives later I had a good USB install that I used. I waited 'till the second boot started - pressed one of the panel bars (light came on), waited 'till the centre light went off and pressed the button for 30+ secs. Unit acknowledged that USB boot was selected (the first time of happening) - from then on it went according to plan.
My best guess is that the unit was somehow struck doing an OS update every time you booted, though I'm unsure what can cause that. Then the USB recovery finally successfully completed all the steps. But whatever it was, good to know you finally got past it.
Unfortunately I didn't fix it. As before the firmware reinstall I achieved didn't stick. Rebooted it again today and it was as slow as before, then it shut down, then it restarted etc etc.
So must be a memory issue and is not worth fixing (by me) as I have replaced this already. So I'll sell it as faulty.
UPDATE : If I did decide to have a go at troubleshooting it further - should I just try to replace the RAM ? It's DDR4 memory - what's the spec of this ? Is is a stick or a laptop style memory unit ?
Unfortunately the invoice for this seems to have been lost and it's not in my listed Netgear products. So sell for spares, use as doorstop or keep in the cupboard.
