× NETGEAR will be terminating ReadyCLOUD service by July 1st, 2023. For more details click here.
Orbi WiFi 7 RBE973
Reply

ReadyNAS DUO web interface or file shares not responding, but ping does

flundstrom2
Aspirant

ReadyNAS DUO web interface or file shares not responding, but ping does

My (ancient) ReadyNAS Duo RND2000v2 have been working flawless for years, but all of a sudden it stopped working:

It's no longer possible to access, neither from Windows. It doesn't even open the web interface.

Strangely responds to PING, so its obviously not entirely broken.

 

Yes, I've double-checked that the CIFSv1 support is still enabled in my Windows 10 Home 21H1 build19043.2006 Experience Pack 120.2212.4180.0, rebooted my computer, rebooted the NAS etc. I know the firmware installed in the NAS was the last one released by Neatgear before the model was discontinued.

 

I've caught some Wireshark traces (attached), showing the NAS seemingly rejecting connection attempts on HTTP, HTTPS and file share ports.

 

Screenshot_5.png

Screenshot_3.png

 

Any ideas?

 

Can I factory reset it somehow without loosing the content of the discs? Or can I transfer the discs to a new(er) NAS? Is it even possible to buy a Netgear NAS anymore? Readout the content of the discs on a Linux box?

Message 1 of 9

Accepted Solutions
StephenB
Guru

Re: ReadyNAS DUO web interface or file shares not responding, but ping does


@flundstrom2 wrote:

The FRONT says ReadyNAS DUO, and the sticker on the BOTTOM says ReadyNAS Duo RND2000 v2

 


Yes, the labeling is confusing.  That is why I asked about the front panel.

 

You have the original Duo (which is called the v1 here).  It runs 4.1.x firmware.

 

As far as the web ui goes, one issue is that browsers recently deprecated TLS 1.0 - which is all your NAS uses for HTTPS.  To get initial access you need to use either

  • Internet Explorer (if the PC still has it)
  • Edge in "IE mode"
  • an old version of Firefox (94.0.2 works).

In the last case, you need to immediately change the browser settings to disable auto-update.

 

Once you are in, it is possible to change a NAS configuration file to use http instead of https.  That lets you access the NAS from any browser (but the admin interface is no longer encrypted).  If you want more information on that, you can find it here:

 

But if you aren't getting a protocol version/cipher mismatch error in the browser, then there is something else going on as well.  That seems likely, since the NAS also stopped working with File Explorer.

 

I suggest using a Windows RAID recovery tool to offload the data next.  You'd need to connect disk 1 to the PC (either with SATA or with a USB adapter/dock).  R-linux for Windows is free recovery tool that will work.  Power down the NAS before you remove the disks (and also label them by slot).

Of course you also need enough storage to copy off the data.

 

Note that the disks aren't formatted the same way - so only one disk works with this tool.  Normally that is disk 1, but in some cases the two disks have gotten out of order somehow, and only disk 2 will work.

 

 

View solution in original post

Message 6 of 9

All Replies
StephenB
Guru

Re: ReadyNAS DUO web interface or file shares not responding, but ping does


@flundstrom2 wrote:

My (ancient) ReadyNAS Duo RND2000v2 have been working flawless for years, but all of a sudden it stopped working:

It's no longer possible to access, neither from Windows. It doesn't even open the web interface.


Let's start with that.  A few months ago the browsers began requiring TLS 1.2.  The legacy NAS (Both Duo and Duo v2) only support TLS 1.0.  Access the web browser with current Chrome, Firefox, or Edge will give you an SSL or Protocol Mismatch error when you try to access the web interface.  Is that what you are seeing?

 

Also, have you tried using RAIDar?  It'd be helpful to know what status it is giving.

Also, let us know if you are running 4.1.x firmware or 5.3.x firmware.

 

Message 2 of 9
flundstrom2
Aspirant

Re: ReadyNAS DUO web interface or file shares not responding, but ping does

Oddly enough, this is the third time I try to respond to your follow-up question. The first two attempts vanished into the cyberspace somewhere.

 

Radidar doesn't respond any firmware version at all, just that both disks are checked green.

 

The UDP response from the NAS to raidar's information request is 

a0:21:b7:84:d1:80 NAS 192.168.0.112 fan!!1!!status=ok::descr=1630RPM
ups!!1!!status=not_present::descr=Not present
volume!!1!!status=ok::descr=Volume C: RAID Level X, Redundant; 307 GB (33%) of 921 GB used
disk!!1!!status=ok::descr=Channel 1: Seagate ST1000DM010-2EP102 931 GB, 0C/32F[Sleeping]
disk!!2!!status=ok::descr=Channel 2: Seagate ST1000DM010-2EP102 931 GB, 0C/32F[Sleeping]
model!!0!!mode=home::descr=ReadyNAS Duo::arch=nsp
Boot!!FS_CHECK!!100%
BOOT
66 1 1

 

Or as raw data

 

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

Message 3 of 9
StephenB
Guru

Re: ReadyNAS DUO web interface or file shares not responding, but ping does


@flundstrom2 wrote:

Oddly enough, this is the third time I try to respond to your follow-up question. The first two attempts vanished into the cyberspace somewhere.

 

Raidiar doesn't respond any firmware version at all, just that both disks are checked green.

What are you seeing on the front panel of the NAS?

  1. "ReadyNAS Duo" or
  2. "ReadyNAS Duo v2"

 

Message 4 of 9
flundstrom2
Aspirant

Re: ReadyNAS DUO web interface or file shares not responding, but ping does

The FRONT says ReadyNAS DUO, and the sticker on the BOTTOM says ReadyNAS Duo RND2000 v2

 

Message 5 of 9
StephenB
Guru

Re: ReadyNAS DUO web interface or file shares not responding, but ping does


@flundstrom2 wrote:

The FRONT says ReadyNAS DUO, and the sticker on the BOTTOM says ReadyNAS Duo RND2000 v2

 


Yes, the labeling is confusing.  That is why I asked about the front panel.

 

You have the original Duo (which is called the v1 here).  It runs 4.1.x firmware.

 

As far as the web ui goes, one issue is that browsers recently deprecated TLS 1.0 - which is all your NAS uses for HTTPS.  To get initial access you need to use either

  • Internet Explorer (if the PC still has it)
  • Edge in "IE mode"
  • an old version of Firefox (94.0.2 works).

In the last case, you need to immediately change the browser settings to disable auto-update.

 

Once you are in, it is possible to change a NAS configuration file to use http instead of https.  That lets you access the NAS from any browser (but the admin interface is no longer encrypted).  If you want more information on that, you can find it here:

 

But if you aren't getting a protocol version/cipher mismatch error in the browser, then there is something else going on as well.  That seems likely, since the NAS also stopped working with File Explorer.

 

I suggest using a Windows RAID recovery tool to offload the data next.  You'd need to connect disk 1 to the PC (either with SATA or with a USB adapter/dock).  R-linux for Windows is free recovery tool that will work.  Power down the NAS before you remove the disks (and also label them by slot).

Of course you also need enough storage to copy off the data.

 

Note that the disks aren't formatted the same way - so only one disk works with this tool.  Normally that is disk 1, but in some cases the two disks have gotten out of order somehow, and only disk 2 will work.

 

 

Message 6 of 9
flundstrom2
Aspirant

Re: ReadyNAS DUO web interface or file shares not responding, but ping does

Thanks! 

 

R-Linux seems to have successfully recovered everything. (Hard to know if every single one of those 12000+ photographs have been recovered, but it won't be the first time in history I've lost a couple of hundred photos due to hardware malfunction... 🙂

 

Is there any way to factory install the NAS, or do I need to buy a new one?

 

Message 7 of 9
StephenB
Guru

Re: ReadyNAS DUO web interface or file shares not responding, but ping does


@flundstrom2 wrote:

 

Is there any way to factory install the NAS, or do I need to buy a new one?

 


You can do a factory install ("factory default") using the boot menu.  See pages 15-16 here"

Message 8 of 9
flundstrom2
Aspirant

Re: ReadyNAS DUO web interface or file shares not responding, but ping does

Thanks! 

 

This solved the issue.  You're my hero!

 

Message 9 of 9
Top Contributors
Discussion stats
  • 8 replies
  • 2145 views
  • 0 kudos
  • 2 in conversation
Announcements